Principal Product Manager - AI & Conversational Interfaces

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

As a Principal Product Manager at Assured, you will play a pivotal role in defining and executing our product vision, with a focus on AI-driven experiences, large language models (LLMs), and intelligent chat interfaces. You'll lead strategic initiatives that shape the future of our conversational AI platform, working at the intersection of innovation, customer empathy, and technical depth.

You will...

🤖 Drive AI Product Strategy: Lead the vision, roadmap, and execution for AI-powered products, with a focus on chatbot experiences, LLM integration, and intelligent automation.

📌 Own End-to-End Product Lifecycle: Define, prioritize, and deliver features from concept to launch, ensuring alignment with user needs and business goals.

🧠 Collaborate Deeply with Engineering & Design: Partner closely with engineering, ML/AI teams, and designers to craft intuitive, intelligent user experiences powered by cutting-edge LLMs.

💬 Champion the Voice of the Customer: Engage with users, enterprise clients, and cross-functional stakeholders to gather insights and translate them into impactful product solutions.

📈 Leverage Data for Insight: Utilize product usage data, experimentation, and feedback loops to drive continuous product improvement and AI model refinement.

🧭 Influence at the Executive Level: Work directly with the CEO, CTO, and senior leadership to shape company strategy through the lens of AI product innovation.

You have...

🌐 AI/LLM Product Expertise: Hands-on experience delivering AI products, especially those leveraging LLMs (e.g., GPT, Claude) or conversational AI technologies.

📦 Proven Product Leadership: A history of successfully launching and scaling impactful products in fast-paced, technical environments.

🛠️ Technical Fluency: Ability to engage in technical conversations with engineering and ML teams — experience with APIs, AI platforms, or NLP systems is a strong plus.

📊 Analytical Rigor: Strong data analysis and experimentation skills, with a metrics-driven approach to decision making.

🧭 Strategic Thinking with Executional Hustle: Balance big-picture thinking with a hands-on approach to execution.

💡 User-Centered Mindset: Passionate about creating intuitive, delightful user experiences that solve real problems.

📣 Excellent Communicator: Skilled at communicating complex concepts clearly to both technical and non-technical audiences.

Benefits:

🤑 Competitive Compensation: Enjoy a competitive salary and equity package!

🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

🦷 Dental Insurance: We protect those pearly whites

👀 Vision Insurance: Everyone can see clearly now at Assured

🌧 Life Insurance: It's on the house! Provided at no cost to you

🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

👶 Family Leave: Maternity and paternity leave options

📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation