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Keap

Principal Product Designer

Full-timePrincipal Product Designer$202,500-$247,500*
Chandler, United States
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With under 400 employees, Keap is a medium-sized business based in Chandler, Arizona, and serves to liberate and empower entrepreneurs, to strengthen families, communities, and economies. When you ask most Keapers, whether past or present their favorite part of working at Keap, the response will have something to do with our people, affectionately known as Keapers.

At Keap, we ask that you build connections with your team and/or cross-functional teams. You will create meaningful work that makes a difference in how you develop your career and how you contribute in leading our Sales and Marketing Automation platform that's built on 20 years of experience working with small businesses; to grow their sales and save time in the process.  All in an environment with others who are passionate about driving success through collaboration, energy and fun.

As a Principal Product Designer at Keap, you will seek to deeply understand the needs of our customer and the problems to solve. You are a key leader on the product design team that plays a significant role in driving the team’s vision and strategy as well as leading and mentoring the team. You execute quickly, embrace change and work through ambiguity to create clarity. 

You will be a thought leader and change agent for simplifying the lives of small business owners and employees through great experience design. You have a passion for creating clean, easy-to-use and user-centered product experiences and know how to be a key part of an interdisciplinary team. 

Finally, you embrace feedback, have a desire to learn from others and constantly look for ways to improve and grow.

Product Design at Keap

The Product Design and Experience (PDX) team at Keap is responsible for leveraging product design, content design and UX research to solve important problems that will help our customers grow their businesses. We use workshops, design sprints, research and design expertise as tools to help us achieve our objectives and deliver the right solutions. 

Responsibilities

  • Serve as part of the leadership team in PDX and help drive vision, strategy and process in collaboration with PDX and other organizational stakeholders
  • Lead and mentor junior designers as a people manager and as a coach
  • Take ownership of one or more areas of the team structure
  • Help to establish and maintain a high level of excellence across the team related to UX design standards and processes
  • Stay up to date with industry trends and best practices
  • Work collaboratively with Product Managers, Engineers and other Product Designers to create and develop end-to-end desktop and mobile-responsive experiences that deliver on customer and business outcomes
  • Participate in and lead customer research to test and validate designs and discover new insights while leveraging solid analytics and experimentation frameworks to make data-driven decisions
  • Efficiently deliver compelling UX visions, visual design, UI specifications, wireframes, and prototypes while strictly applying and improving the patterns in our design system
  • Be a storyteller; articulate complex visions through simple, elegant means and connect design rationale to how the solution solves the problem and delivers customer benefit
  • Collaborate with other designers and peers by actively researching and sharing design best practices and trends, giving and soliciting feedback, and proactively working across disciplines to elevate the customer experience
  • Seek to understand first with an ability to fall in love with the problem, not the solution
  • Connect with customers at an emotional level and develop solutions that exceed expectations
  • Hold yourself and others accountable to delivering on their commitments

Requirements

  • A strong design portfolio of work demonstrating your design process from user journeys to final product
  • 8+ years of experience designing for web, mobile-responsive applications, and native mobile for both iOS and Android
  • 4+ years in a senior product design role or similar role that involved a significant team leadership and mentoring responsibilities 
  • Understands and applies best practices, methods and processes for visual design, interaction design and information architecture
  • Understands research methodologies and best practices and when to appropriately apply research and usability testing as part of the design process
  • Expert level in your favorite design tool (Figma, Sketch or related design tool)
  • Excellent visual design skills
  • Experience working with a design system
  • Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
  • Effective at collaborating, negotiating, communicating, and presenting
  • Ability to organize and lead workshops that produce actionable outcomes
  • Experience working in a Lean environment and applying rapid experimentation methods
  • A strong understanding of HTML/CSS and JavaScript preferred (you won’t be coding here)
  • A degree in Design, Industrial Design, Human Computer Interaction or equivalent experience preferred

Better if…

  • You have a passion for helping small businesses succeed
  • You have a true understanding of what “fast-paced” really means and you embrace it
  • You have a knack for using storytelling to invoke confidence in stakeholders and motivate teams
  • You’re experienced working in a SaaS environment on a product team

One Year and Beyond

As we continue to grow and scale as a business, this person will have the opportunity to grow their leadership capabilities, grow their team and hone their craft as a product leader and design expert. The path is yours to design.

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed.  We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Our Keapers bring the hustle, grit and passion to everything they do; all while doing it from the place they work best.  Through our 7 core values, you will be expected to:

  • Listen to, care for, and serve the diverse people central to our purpose (We Genuinely Care)
  • Have a forever curious, learn-it-all mindset and value learning over knowledge (We Learn Always)
  • Face challenges with grit and optimism to achieve your goals  (We Own It)
  • Build trust through transparency and open, authentic communication (We Build Trust)
  • Work with humility and gratitude to work collaboratively (We Check Ego)
  • Believe in people and champion their dreams (We Dream Big) *as well as your own
  • Work as one team, unified in our Purpose and Mission (We Win Together)

At Keap, we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.

#LI-SL2
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Principal Product Designer position?
    The suggested salary for this position is $202,500-$247,500*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Keap
Keap is a private company that offers an e-mail marketing and sales platform for small businesses, including products to manage customers, customer relationship management, marketing, and e-commerce.
Website
Industry
CRM, Email Marketing
Founded
2001
Size
251-1K employees

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