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Square

Principal Content Designer, Trust

Health insurance
Paid time off
This job offer is closed.
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Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We’re looking for a Principal Content Designer to join our Trust team. The role reports into the content design team, and will be focused on account and access architecture, design, and usability.

We believe good content is crucial for Cash App—clear and approachable language helps people understand what’s going on with their money and feel empowered to take on everything from taxes to identity management. Within the Trust space, you’ll be charged with breaking down complex systems, negotiating nuanced constraints, and working closely with our regulatory and product partners to craft simple, straightforward experiences for our customers. As a principal-level designer, you’ll also help serve a critical leadership function within the content design team—elevating peers by reviewing work, mentoring, and coaching across disciplines. 

As a Principal Content Designer on Trust, you’ll:

  • Work alongside other content designers, product designers, researchers, product managers, analysts, and engineers to understand customer needs, define requirements, drive alignment, and align on business goals 
  • Develop a UX and content strategy point of view and craft clear and compelling narratives to storytell proposed solutions and influence the product development process from ideation to launch
  • Find intuitive and elegant content solutions, crafting experiences that resonates with our growing audience and provides measurable value to the business
  • Work with legal and compliance partners to assess risk and break down highly complex information, turning insider jargon into content that is approachable for anyone
  • Seek feedback on your work, build consensus among your team, and bring stakeholders along with your recommendations
  • Get to know the Cash App brand and work with content designers and copywriters to keep refining our voice and building out our style guide
  • Set a high bar for writing quality and lead efforts to evangelize and update our style guide
  • Be responsible for scope beyond UX experiences—you’ll help craft organization- and company-wide strategies and approaches that bring Cash App closer to achieving its mission

Qualifications

Ideally you have:

  • 10+ years of experience as a Content Designer, UX writing, product content strategy, or whatever you happen to call it
  • Exceptional writing/editing skills and passion for the craft, plus strong design/systems thinking and product strategy chops
  • Experience working with company leadership and presenting to executives
  • The ability to apply consumer insights and metrics to inform design decisions and influence company-wide strategy
  • Built foundational frameworks, guidelines, and content systems 

Nice-to-have:

  • Experience working on teams that build trust with customers or tackle sensitive subject matter (Trust & Safety teams or equivalent: privacy, security, equity, integrity, user safety, risk management, compliance)

Please submit a deck or portfolio of work with your application that showcases your design process from exploratory stages through execution. If your portfolio site requires a password, please provide us with it in your application or on your resume. Thank you!

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $198,000 - USD $297,000
Zone B: USD $198,000 - USD $297,000
Zone C: USD $198,000 - USD $297,000
Zone D: USD $198,000 - USD $297,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

 

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Principal Content Designer, Trust position?
    The suggested salary for this position is $198,000-$297,000
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Square
Block, Inc., formerly Square, Inc.,
Website
Industry
FinTech, Hardware
Founded
2009
Size
1000+ employees

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