Pacific Life - Senior User Experience Designer - Direct Hire [Remote]

Job Description:

Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Senior UX Designer to join our Customer Experience Office in Newport Beach, CA. This role can be on-site, hybrid or 100% remote (depending on location).

As a Senior UX Designer, you’ll play a key role in Pacific Life’s growth and long-term success by providing strategic and visual design direction for customer journeys in our Consumer Markets Division. Additionally, you will be a leader and mentor to junior designers on the team and help drive consistency and elevate our overall user experience. You will be part of a cross-functional, agile team including engineers, analysts, and subject matter experts tasked with building out self-service capabilities for our customers.

The ideal candidate should be knowledgeable with human-centered design with experience leading and conducting user interviews. You should also have an eye for clean and artful design, possess superior UX skills, and be able to create amazing experiences. You have at least 3+ years of UX design work and you can translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces. You should be passionate about design, possess an overwhelming optimism to solve problems, and a willingness to test, learn, and iterate. As experienced as you are in design, you must also possess the ability to artfully push our culture.

How you will make an impact:

• Help tell the story of, and advocate for, the quality of exceptional user experiences across business units
• Exercise your expertise in UX design to deliver consistent and cohesive design standards across multiple projects
• Consider existing insights, technical and business constraints, business needs, and specific platform demands to produce data-informed design solutions
• Mentor and help direct junior designers, coaching through reviews and feedback, and supporting their UX growth
• Raise the capacity, skills, and quality of user-centered design at Pacific Life
• Collaborate with cross-functional teams to design and implement innovative solutions for the product direction, visuals, and experience
• Execute all visual and interaction design stages from concept to engineering build
• Conceptualize original ideas and bring simplicity and user friendliness to complex design roadblocks
• Create prototypes, wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and stakeholders
• Contribute and support the Pacific Life Design System
• Be a change agent within our organization

The experience you will bring:

• 3+ years of UX design work
• Leading and motivating teams
• Demonstrable UX design skills
• Solid experience in creating functional prototypes, wireframes, storyboards, user flows, process flows, and site maps
• Proficiency in Figma including building components using auto-layout and variants
• Excellent visual design skills with sensitivity to user-system interaction
• Up to date with the latest UX trends, techniques, and technologies
• Excellent organizational and analytical skills with a strong technical understanding
• Experience with Agile methodology and data-informed product development
• Exceptional communication and presentation skills

What will make you stand out:

• You are a player/coach and servant leader with practical UX design chops
• You are hungry to learn and evolve things, from leadership to design craft
• You are familiar and comfortable with design systems
• You are a storyteller, able to clearly present ideas and inspire action
• You possess deep empathy and understand the user's perspective
• Ability to speak fluently to business people, partners, and developers
• Capable of influencing decision-making at all levels within the organization
• Diplomatic skills who can influence cross-functional teams without wielding formal authority
• You have a strong curiosity to experiment and learn new things.

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups by visiting PacificLife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Your Benefits Start Day 1 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional or social wellbeing, we’ve got you covered.

• Competitive salary and benefits

• Focus on maintaining a strong work-life balance, including six Rejuvenation days off in 2022

• Generous Paid Time Off (PTO) and holiday pay 

• Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees

• Two retirement savings plans: 401k savings plan with company match and a 100% paid Company Retirement Contribution

• Wellbeing Reimbursement for personal wellbeing expenses (physical, financial, social/emotional)