Manager Technical Writing

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. Fivetran’s documentation receives rave reviews from our customers – it is a core part of our product. The Technical Communications Team owns technical documentation and in-product text. Our globally-distributed team of technical writers collaborates with product managers, engineers, designers, and support to produce world-class documentation and UI copy that helps our customers succeed. As a Manager of Technical Writing,  you will manage and empower a team of amazing dedicated documentation experts and technical writers who are matrixed within other organizations.  You will partner with Product Management and Engineering R&D to deliver excellent documentation and support organizational objectives. In your role, you will report to the Director of Technical Communications.

This is a full-time position based out of Novi Sad, Serbia

What You’ll Do

• Coach, mentor and leading a globally diverse team of Individual Contributors
• Advocate for great documentation practices, continually looking to improve the workflow of our Technical Writers, while ensuring our collaborative authoring methodology is visible across engineering, support, technical sales, and product.
• Lead the creation of a team strategy aligned with the Technical Communication organization that orients and encourages their own and their direct reports 
• Identify process improvements throughout the documentation and processes of the Technical Communications team.
• Create a high-trust environment for team members, ensuring that every member of the team understands and has bought into Fivetran values.
• Owns assigned product documentation deliverables and schedules.

Skills We’re Looking For

• You’ve managed a team of Technical Writers who are documenting complex applications, enterprise software, or APIs.
• You are deeply motivated by mentoring, leading, and growing your team members.
• You have created/contributed to new process improvements for a technical writing team.
• You’re a great writer with deep experience in documentation processes and technologies.

Bonus Skills​

• You participate in the technical writing community and are aware of trends in the industry.
• You have managed a team that uses static site generators and manages docs as code.

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