Manager, Product Design – Buyer/Growth

Who we are and what we do

Product Design and Research at Momentive is all about getting to the heart of customer needs in service of fulfilling our mission to power the curious. With deep roots in the feedback industry, Momentive is uniquely positioned to once again disrupt the competitive landscape through innovative agile solutions that allow anyone to gather data and make decisions. We work in five offices across the globe (plus home offices for now), partnering with our counterparts in Product Management, Marketing and Engineering. If you believe that great design belongs everywhere and have the mettle to make it happen, let's talk!

What we're looking for

A successful candidate will be an inspirational people manager, coach & mentor. You are a product thinker, a collaborative cross-functional team player, and excellent communicator, creating connective tissue between your team, your partners, and leaders in the company. You are passionate about bringing better design to the business world, through stunning data viz, personable interfaces, and a commitment to empathizing with our users.

You will

• Lead, manage and mentor product designers for a growth team focused on the buyer experience, with practiced ability to teach core design skills, and coach on softer skills of influence, customer centricity & personal leadership.
• Shape the experience strategy, driven by customer understanding, building on knowledge from customer research, content strategy, product management, marketing, and customer support & operations.
• Support & encourage a culture of accountability and feedback – you give it, receive it and grow from it, and encourage this practice on the team
• Focus on the customer and business problems with the biggest impact while being a tireless advocate for design craft and cohesive customer experience

You have

• Passion for solving complex Enterprise product challenges with modern, intuitive design solutions.
• Experience managing Enterprise SaaS product design efforts, both as a lead designer, and as a manager
• Have hired, mentored, and coached individual contributor designers, and led a team of at least 3 designers.
• Experience working across product design teams and within user-centered specializations including user research, content strategy and design systems.
• Practiced ability to create alignment on experience choices with peers and leaders
• A grasp of data informed design. You enjoy understanding what motivates customers and have the ability to guide the team on experiments to validate hypotheses.
• Ability to thoughtfully communicate objectives and rationale to the team and cross functional partners.
• Bonus points for experience working on a growth team

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,600+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

We've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, our annual holiday refresh, retirement benefits, and Take 4 sabbaticals.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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