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Manager of Product Operations

Full-timeProduct Operations Manager$110,500-$153,600*
Edinburgh, United Kingdom
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UserTesting® was founded in 2007, made its IPO market debut in November 2021, and was acquired by Thoma Bravo in January 2023, to merge with Thoma Bravo portfolio company UserZoom. The combination is now operating under the UserTesting brand at $300M in revenue and growing, supporting both the UserTesting and UserZoom product lines. UserTesting is headquartered in San Francisco, California, with regional offices in Atlanta, Denver, Barcelona, Edinburgh, London, Manchester, Paris, and Singapore. A trusted company by top brands for 15+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world’s top 100 most valuable brands according to Forbes. 

A leader in video-based human insight and UX research, we believe the path to human understanding and great experiences starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We’re for capturing the kind of human responses that don’t show up in a spreadsheet. This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.

Using our powerful software combined with the industry’s most diverse contributor network, our customers can quickly target their audience, and get a vivid, first-hand view of what their customers are thinking and experiencing with Customer Experience Narratives (CxNs), make decisions with confidence, and measure impact. UserTesting’s industry-leading solutions enable companies to get rapid feedback and UX insights on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more. A recent Forrester study found the ROI of using UserTesting to be 655%!

We’re proud to have been named to the SF Business Times Best Places to Work in the Bay Area 2022, Inc. Best-Led Companies of 2022 and the Fortune Best Workplaces in the Bay Area 2022 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding!

The Opportunity:

We are looking for a passionate Manager of Product Operations to lead internal product data insights and overall operations within UserTesting’s Product organization. In this role, you’ll be responsible for leading the deep understanding of our platform’s usage, translating this usage into impactful and actionable reporting, and driving operational efficiency within our product lifecycle. The ideal candidate is passionate about surfacing data to drive decisions and developing highly efficient teams. 

Your primary responsibilities will include:

  • Leading the decision science team to provide data-driven insights and guidance to inform product decisions and strategy.
  • Helping the decision science team establish a prioritized roadmap of reporting projects, focused on building and maintaining top-line product metrics that are used by product teams, executive leadership, and other stakeholders.
  • Supporting operations of the Pricing and Packaging Committee to assure pricing decisions and their execution are performed in a consistent, collaborative, and informed manner. 
  • Serving as the product team focal point in our broader R&D PDLC continuous improvement efforts, to foster alignment across transversal functions and reinforce consistency of execution within the product team.  
  • Standardizing the way our product team is gathering and managing customer feedback (from idea portals, etc), and from internal teams. Coordinating this feedback with our internal product research team and product roadmapping liturgies. 
  • Providing education and guidance to empower others to conduct their own data research through self-serve tools and documentation.
  • Working with product/engineering and business operations teams (like BI reporting team or Data Warehouse engineering team) to ensure the correct data is being captured in a reportable location like our data warehouse.
  • Partner with the entire Product, Engineering, Design, Research, and Security team to ensure the right definition and delivery for every initiative. You will be establishing goals early in the life cycle, defining key metrics and continuously communicating the state of planning, delivery, and risk.
  • Work collaboratively across the company, with your main stakeholders being the Marketing, Product Marketing, Pricing, Enterprise Systems and application development teams. 

What we are looking for:

  • Passionate about data, visualizing data in impactful ways, and supporting a culture of data-driven decision making. 
  • Love to take ownership of projects and nurture them to be highly successful and efficient.
  • Professional experience in data analytics, product / business operations, product management, or related role, ideally in a B2B SaaS company.
  • Improved and scaled data insights or ops practices across an organization.
  • Experience with data privacy policies (e.g., GDPR), onboarding and managing vendors (including sourcing, selection, drafting SOWs, negotiating scope, and cost), procurement, and expense management systems.
  • Working with transversal teams, understanding their needs, managing priorities, and driving strategic and incremental operational improvements. 

Bonus points if you have experience with:

  • Scaling agile, by learning and adapting through daily challenges.
  • Localization and accessibility best practices.
  • User experience research principles and practices
  • Product led growth strategies.
  • Managing platform partnerships. 
  • Rolling-out products across multiple countries and languages.
  • Working in a highly distributed organization.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Manager of Product Operations position?
    The suggested salary for this position is $110,500-$153,600*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About UserTesting
Our platform, powered by real-time video and enhanced by machine learning, lets you get customer feedback to help you create better experiences
Consumer Research, Market Research
1K-5K employees

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