Manager of Product Operations

The Opportunity:

We are looking for a passionate Manager of Product Operations to lead internal product data insights and overall operations within UserTesting’s Product organization. In this role, you’ll be responsible for leading the deep understanding of our platform’s usage, translating this usage into impactful and actionable reporting, and driving operational efficiency within our product lifecycle. The ideal candidate is passionate about surfacing data to drive decisions and developing highly efficient teams. 

Your primary responsibilities will include:

• Leading the decision science team to provide data-driven insights and guidance to inform product decisions and strategy.
• Helping the decision science team establish a prioritized roadmap of reporting projects, focused on building and maintaining top-line product metrics that are used by product teams, executive leadership, and other stakeholders.
• Supporting operations of the Pricing and Packaging Committee to assure pricing decisions and their execution are performed in a consistent, collaborative, and informed manner. 
• Serving as the product team focal point in our broader R&D PDLC continuous improvement efforts, to foster alignment across transversal functions and reinforce consistency of execution within the product team.  
• Standardizing the way our product team is gathering and managing customer feedback (from idea portals, etc), and from internal teams. Coordinating this feedback with our internal product research team and product roadmapping liturgies. 
• Providing education and guidance to empower others to conduct their own data research through self-serve tools and documentation.
• Working with product/engineering and business operations teams (like BI reporting team or Data Warehouse engineering team) to ensure the correct data is being captured in a reportable location like our data warehouse.
• Partner with the entire Product, Engineering, Design, Research, and Security team to ensure the right definition and delivery for every initiative. You will be establishing goals early in the life cycle, defining key metrics and continuously communicating the state of planning, delivery, and risk.
• Work collaboratively across the company, with your main stakeholders being the Marketing, Product Marketing, Pricing, Enterprise Systems and application development teams. 

What we are looking for:

• Passionate about data, visualizing data in impactful ways, and supporting a culture of data-driven decision making. 
• Love to take ownership of projects and nurture them to be highly successful and efficient.
• Professional experience in data analytics, product / business operations, product management, or related role, ideally in a B2B SaaS company.
• Improved and scaled data insights or ops practices across an organization.
• Experience with data privacy policies (e.g., GDPR), onboarding and managing vendors (including sourcing, selection, drafting SOWs, negotiating scope, and cost), procurement, and expense management systems.
• Working with transversal teams, understanding their needs, managing priorities, and driving strategic and incremental operational improvements. 

Bonus points if you have experience with:

• Scaling agile, by learning and adapting through daily challenges.
• Localization and accessibility best practices.
• User experience research principles and practices
• Product led growth strategies.
• Managing platform partnerships. 
• Rolling-out products across multiple countries and languages.
• Working in a highly distributed organization.