What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Lead UX Researcher (Maternity job at Zip

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

The role

Does the idea of driving customer centricity across one of Australia’s hottest, and most successful fintechs excite you? Working closely with a rapidly growing team of nine product designers, a UX Researcher and a Research Ops, you’ll be responsible for driving product research across the organisation.

You will lead the UXR team of a UX Researcher and a Research Ops, and you report into the Director of Product Design.

You will work closely with Product, Marketing Research, CX, Data and Analytics teams to build holistic customer understanding across the business + leverage known knowns to triangulate UX Research data

This team will be across two roadmaps – the generative research roadmap, which encompasses projects that delivers long-term value. Then there’s the product roadmap – which encompasses discovery research, and supporting product designers achieve their research goals.

You will also:

Design and conduct studies that inform product concepts; translate data into results that have a clear, direct impact on design, product, and operations
Design and conduct mix-method research studies, and identifying when lean methods are more effective, in a fast-paced scaleup environment
Identify research opportunities and give guidance and coaching on best practices
Establish and manage a research roadmap
Effectively communicate customer insights to diverse audiences, including senior leadership, through writing and presentations; represent user research in product discussions
Managing end-to-end research process: Identify and execute on high-impact projects, triage external requests, and bring projects to conclusion in time for the results to be useful
Overseeing and optimising well-established research operations (i.e. research recruitment, agency partnerships, research tools and platforms, research and recruitment process)
Play a key role in contributing to the Product Design team’s culture

To help us level up, you'll bring:

7+ years of research experience, leading applied and strategic research initiatives
Exposure running a UX research team
Experience leading and owning complex research projects and driving end-to-end aspects of the design research lifecycle
Ability to influence and story tell, and guide teams to drive outcomes
Hands-on ethnography experience, insights and trends research, iterative prototype evaluation, mixed-methods, concept testing, lab-based user and usability testing
Ability to run synthesis and journey mapping workshops with a diverse set of stakeholders including designers, execs, product managers, strategists, customer support etc.
Finding opportunities and gaps and influencing people to begin initiatives to tackle these
Experience doing research with diverse populations and translating insights into experiences that deliver on the needs of a broad range of users
Experience with quantitative studies

We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What’s in it for you?

We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

● Flexible working culture

● Share incentive programs

● Generous paid parental leave

● Leading family support policies

● Paid birthday and volunteering leave

● Mental health and wellbeing program

● Virtual yoga and meditation classes

● Epic office with a casual dress code

● Fun team with high-growth hustle

● Heaps of social events