Lead UX Researcher

About Go1

Work is changing. Automation and other changes are impacting the job market and the skills in demand. Constant learning is needed to not only progress in your career but stay relevant. On top of that, we feel busier than ever, and struggle to find time to learn.

Go1 (the worlds fastest growing eLearning platform) is solving this problem by being the most comprehensive source for all professional development. But, also by helping learners unlock positive potential through a love for learning.

We enjoy the support of a large investor base including M12 (the venture capital arm of Microsoft), Madrona Venture Group, Salesforce Ventures and Seek.

About the role

We are seeking to expand our fast-growing team with a Research and Insights Lead to establish and lead Go1's research function. You'll focus first on refining our target customers and surfacing valuable insights. Collaborating with the team to action the most impactful insights and help more of our customers achieve their goals.

What you'll do

• Lead the research function at Go1. Working closely with Product, Design, Data Science, Marketing, Customer Operations, and Strategy
• Plan and conduct research to more deeply understand our customers, their unmet needs, and opportunities to improve their experience
• Communicate insights and recommendations to key product decision-makers
• Establish ways of working for research in collaboration with other functional leaders
• Educate and assist non-researchers in conducting their own research
• Build out and manage a research insights repository where anyone at Go1 can easily access research insights

Requirements

What you'll have

• 6+ years of experience leading and conducting product research, user experience (UX) research, or research in an applied setting
• Expert in multiple research methodologies, including when and how to apply them
• Excellent facilitation and storytelling skills to maximise the impact and exposure of your work
• Experience providing strategic recommendations that influence product strategy
• Proven record of planning and executing ambitious research projects to a deadline
• Experience establishing a research function and ways of working
• Leadership skills to coach others in relevant methodologies, communication style, and solutions needed
• Experience with tools to analyse and synthesise qualitative and quantitative research to maximise impact and transparency (e.g. Miro, EnjoyHQ)
• Ideally, experience with the education and training industry or multi-sided marketplaces

How you'll measure success

• Increase the confidence of leadership that we're focused on the right customers
• Increase the confidence of product teams that we're focused on the right customer outcomes
• Decrease the cycle time of product feedback loops
• Increase the efficiency of product design

Benefits

What makes Go1 special? Every one of our employees. When we work together, great things happen! When you join the Go1 team, you not only get to work with an outstanding bunch of people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• Annual Company Bonus Scheme
• Employee Stock Option Plan
• Flexible approach to work
• Home workspace reimbursement
• Unlimited access to the Go1 Learning Hub, including LinkedIn Learning
• Professional development fund
• Volunteer leave to give back to the community

• Flexible public holidays - take the days off that are important to you, swap out the ones that are not

• 18 weeks full pay parental leave, plus support for parents returning to work

• Wellness initiatives and an Employee Assistance Program

• Free on-site snacks and weekly lunch

• Dog friendly offices - bring your (furry) best mate with you to work

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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