Lead UX Researcher

About this role

Faire is a company invested in good design—as a Lead UX Researcher, you’ll join a tight-knit, collaborative Design team that cares deeply about Faire’s customers and ensuring they have great experiences. Our team is at the center of user experience at Faire, improving our product for the thousands of independent retailers and brands growing their businesses in our marketplace.

In this role, you’ll help shape Faire’s product, working with team members across content design, product design, engineering, product management, marketing, and customer service. You'll work across product teams to enrich existing research activities and lead new research projects to deepen our understanding of independent retailers and brands. As one of our early research team members, you’ll be an integral part of developing the culture and practice of research at Faire. 

We’re looking for team members that excel at informing and influencing product development, come with a growth mindset, and bring a genuine desire to learn and help others learn about our customers.

We're looking for candidates open to working in San Francisco, CA, Los Angeles, CA, New York City, NY, Atlanta, GA, Toronto, ON, Kitchener, ON or remotely.

What you’ll do

• Collaborate with partners across design, product, and engineering to deliver insights that allow them to define and build products and features that are valuable to our customers
• Conduct evaluative and generative research across Faire products and effectively communicate insights to inform strategic and product decisions
• Develop and deliver clear and actionable data-driven insights and narratives
• Contribute strategic thinking at the product, marketing, and company level
• Mentor and support cross-functional team members research activities
• Contribute to and positively shape Faire’s culture through collaboration, feedback, and proactive participation

Qualifications

• You’re a trained researcher and have an advanced degree in a field related to UX research (e.g. HCI, Psychology, Sociology, etc.) or an equivalent form of relevant research training. 
• 6+ years of experience researching digital products and systems. You have a breadth of knowledge about UX research, from methods to effective storytelling
• Great communication skills. You present research insights and recommendations clearly and confidently, regardless of audience.
• A collaborative approach. You’re a great partner to others and your cross-functional teammates.
• A growth mindset. You’re open and receptive to feedback and can adapt quickly in a fast-paced environment.
• A product-centric researcher. You think about the value of research in terms of product development and outcomes. 

We value candidates that bring a range of experience from different industries and a variety of creative influences. If you’re a maker or retailer yourself and can bring first-hand experience and empathy for the small business and entrepreneurial journey, tell us your story!