What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Lead UX Researcher position?

The suggested salary for this position is $184,100-$225,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Lead UX Researcher job at Arrival

At Arrival, our team is creating best-in-class electric vehicles using a radical new method of design and production. We work with some of the world's leading businesses and governments to achieve our goal of redefining mobility and transport ecosystems, transforming how people and goods travel and enhancing urban environments for all communities.

Innovation, rapid development and testing help us to push the boundaries. Our New Method takes our portfolio of patented technologies created in-house, and combines it with assembly in Arrival Microfactories. It’s a groundbreaking approach, leading to products with maximum functionality, peak efficiency, and an elevated experience – at a much more competitive price than other electric vehicles, and even fossil fuel vehicles.

Arrival is looking for a UX research lead who is responsible for organizing and conducting research, analysing user experience and ensuring coordination and communication between relevant stakeholders. Central to the role will be guiding the strategic direction and development of the product and services (digital and physical) through deep, holistic understanding of the customers and market.

Your role

Managing team of UX Researchers in your direction and collaborating with other UX Research teams
Work with stakeholders worldwide, embedding research practices into the product development process
Generating an in-depth understanding of new markets, customers and users through an array of insight discovery skills
Collaboration with the cross-company UX research function and an international team including in-house and remote resources for performing global research studies
Analysis of competitive, global and industry user experience in terms of products, services, communication channels and user interfaces to identify development areas
Organizing and conducting UX studies of all products, services and user interfaces to learn from the understanding of real users
Measuring expert UX analytics for interacting with products, services and user interface
Organization and task setting for external resources/research agencies and quality assessment of the findings
Collection, synthesis and analysis of research insights, identifying areas of development and providing recommendations
Organization of machine-readable format for tasks and research / analytics findings in order to develop machine learning practices
Designing algorithms for automated analysis of user experience research results
Preparation, presentation and collaboration of design results with product teams and management

About you

We appreciate you may not tick all of the following boxes but welcome you to apply if you're excited by the opportunity and feel you have some relevant skills and experience to thrive and grow in this role.
Higher psychological, technical or design education
Fluency in tools for collecting, analysing and organizing data
Skills for designing data analysis algorithms preferred
Fluency in user experience research practice and all associated tools
Attentiveness and criticality to the imperfection of data, the presence of errors and their processing algorithms
Fluency in remote collaboration tools, cloud services and development interaction tools
Development of analytical skills, passion for working with numbers; clear alignment of the logic of conclusions and decisions
Great oral & written English (no lower than upper intermediate)
Good experience in organising and conducting research on user experience and usability of products and services in the role of a performer and task designer.
Experience research work in projects to bring high-tech engineering and IT products to the market
Experience of work in organisations and projects with agile development methods, with geographically distributed and multilingual teams
Market research experience is highly preferred
Direct participation in organising and conducting international and remote UX research studies
Direct participation of research in projects that have received industry awards, ratings
Presence of a portfolio of projects on research and analytics of user interaction - we will ask you to demonstrate what tasks you solved, how, in what role and what was the final result of your participation in such projects

Collaboration

Direct collaboration with management, colleagues and experts of related departments within the company
Interaction with external resources, contractors and clients
Interaction with geographically distributed English-speaking experts, in person, correspondence, documentation

Additional info

This role is based in the London office, with option for hybrid remote working
International business trips are possible

At Arrival we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Join our mission to bring better, more sustainable transportation to communities around the world.

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Lead UX Researcher

Your role

About you

Collaboration

Additional info

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