Lead User Researcher

📍Barcelona (ESP) | 💰 Base salary for this role is depending on experience + stock options | Hybrid model: 3 days a week in the office

About our User Research Team:

We are currently a team of around 20 individual contributors, and 3 people managers who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with a range of teams including Product Design, Product Management, Marketing, and Engineering. Our organisation is led by Katherine Vaughan, our Director of Research.

What you’ll do as our first researcher in Spain

• Work with our global Research Operations lead to set up systems and processes for Monzo to deliver research from Spain for the first time
• Build and nurture a customer-obsessed team culture in Spain, helping everyone to deeply understand our users and build products that meet their needs
• Help hire other brilliant people (in research, and probably design and beyond)
• Collaborate with other global researchers in the UK to identify and deliver the most high impact work
• Partner with our global Research Operations Lead to find the best ways to store and share the knowledge you gather
• Create and work with international peers to work from a backlog of global opportunities.  Prioritise ruthlessly based on user needs and opportunities size

Your day-to-day

• Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs.
• Lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone.
• Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products.
• Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself
• Mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making.

You should apply if / nice to have: 

• You have experience setting up research processes for the first time, and evolving your approach as circumstances change
• You’ve worked on a global product before and you’re excited about building something new with the help of a world-class global team
• You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service.
• You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up
• You're happy user testing on mobile. We’re a mobile-only bank.
• You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.
• You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
• You value collaboration and are at your best when you’re part of a team.
• You’re familiar with quantitative research and understand how user research help
  shape metrics and drive teams towards success. 

The Interview Process:

Our interview process involves 3 main stages:

 
●  Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team. This focuses on general suitability and fit for Monzo.
●  Research methods (60 minutes). You will be sent a pre-interview task by the hiring team, which you will discuss in the interview, followed by situation questions.
●  Final loop (Total 1hr30-2hours). Split into 2 interviews - Teamwork & Impact and Leadership and Values

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]

What’s in it for you:

💰Base salary range for this role is depending on experience + equity + stock options & benefits 

📍Barcelona, ESP

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

LI-JS1