Lead User Researcher

Modern Health-

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company, backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 330+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status. 

We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday. 

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role-

In this role you’ll lead research for critical initiatives and partner with design, product and engineering to deliver user-centered solutions. You'll be the founding researcher and an integral part of our small but growing design and research team. As a champion for all our customer groups you will help define our overall research direction alongside our entire Tech team. 

Design and research are at the heart of how we build products and remain a competitive advantage for the company and service, so if you are looking for a research opportunity at a high-growth organization while making a positive impact alongside a talented team of professionals – you'll be a great fit for Modern Health.

This position is not eligible to be performed in Hawaii.

What You’ll Do- 

• Identify and prioritize strategic and tactical research questions that will have the most impact to the business and customers
• Own the entire research process from ideation to insights, including communicating findings throughout the company
• Plan and conduct qualitative or quantitative research, such as foundational research or user surveys. Bonus points if you have strong quantitative skills, such as a proficiency in SQL.
• Partner with other researchers, data scientists and analysts across the company to deliver holistic customer narratives and insights
• Partner closely with design, product, engineering, operations, and care teams to drive and deliver new products and features that puts customers at the center of the experience
• Partner closely with stakeholders to define a flexible research process that facilitates transparency and collaboration and that is focused on driving value to customers on a frequent basis
• Help us grow our design and research team by actively recruiting and interviewing designers and researchers

Who You Are- 

• At least 5-7 years of user research experience, conducting and leading research at healthcare or B2B/SaaS companies
• You have a strong foundation in research practices and methodologies and know when and how to apply them during the product development process
• You have a background in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
• You have a proven track record of playing both a leadership and supporting role in shipping great products to customers – from inception to launch
• You have experience collaborating with people across multiple disciplines/departments
• You successfully communicate ideas both in writing and presentation formats
• You have an incredible attention to detail. You sweat the little things and are meticulous about your work – from study guides to survey questions to executive summaries
• You manage your time and projects carefully and independently. You regularly and proactively share what you’re working on, what your goals are, what’s coming next
• You're comfortable in ambiguity and enjoy the process of driving towards clarity

Bonus Points if you have experience in- 

• Working in a high growth startup
• Working in a SaaS company
• Working in Health Tech
• Strong quantitative skills, such as a proficiency in SQL

Benefits- 

Fundamentals:

• 100% coverage for Medical / Dental / Vision / Disability / Life Insurance (and dependents covered at 50%)
• High deductible health plan option with health savings account
• Modern Health product or equivalent cost of external care
• Flexible PTO
• Company-wide mental health days
• Unlimited career growth opportunity

Family Support:

• Childcare 
• Parental leave policy 
• Family Forming Benefit through Carrot

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial planning through Origin

But wait there’s more…! 

• Cell Phone Reimbursement 
• Mental Wellness Benefit
• Annual Wellness Stipend to use on items that promote your overall well being
• Natural Disaster Relief Stipend 
• Mod Squad Community:  Virtual events like active ERGs, holiday themed activities, team-building events and more!