What is the type of contract for this position?

The contract for this position is a Freelance contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Lead User Researcher job at Fantasy

Realize the unimagined

Fantasy is a digital product and innovation company. We realize the unimagined for the world’s most ambitious organizations. Founded in 1999, our global reputation is based on our teams’ unique ability to think beyond the ordinary and launch ground-breaking products and services. We believe that our phenomenal team is the core reason for our success, our growth, and our thriving culture. We offer location flexibility, with three offices located in New York, San Francisco, and London.

The Role

As a Lead, User Researcher at Fantasy, you’ll think beyond ordinary to ship world-class products for world-leading organizations. You will collaborate with talented teams to create experiences that millions of people not only use — but love.

Launch digital products and services with world-leading organizations

You’ll work with the world’s most forward-thinking companies, including the likes of Netflix, Spotify, Asana, Tesla, The Academy of Motion Pictures, Dolby, Ancestry, Salesforce, and many others. You’ll work across diverse industries and varying form factors, including automotive, luxury, travel, operating systems, website ecosystems, voice recognition software, artificial intelligence, and so much more.

Craft experiences that people love

A Lead User Researcher will design the process end-to-end covering upfront generative discovery insight, through prototyping, into detailed design work. You’ll set and help teams execute against the principles that create great, human-centered products.

Working with a world-class team

You’ll see opportunities to improve design processes and lead the team in new, better ways of working.
You’ll lead by example, inspiring those around you to think beyond the ordinary.
Collaborate with cross-functional teams to build great products.

Work with forward-thinking organizations

Planning, designing, and leading research strategy and programs that support business goals and lead to innovative solutions and best-in-class end-to-end customer experiences.
Conducting a broad range of research methods and design techniques, including experience benchmarking, experience maps, rapid iterative studies, usability assessments, surveys, card sorting, and participatory design sessions  .
Validating product concepts and designs to help drive product requirements.
Sharing stories of real customers and how they work through behavioral personas, customer journey maps, and other storytelling artifacts to build compassion in cross-functional teams.
Effectively communicating research findings and actionable, prioritized recommendations for product management, UX design, engineering, marketing, and executive decision-makers.

Experience / Key Personal Qualities

7+ years of professional experience in user research.
A proven track record leading with positivity and inspiration. 
Ability to lead user research projects end-to-end with minimal supervision.
Experience in a wide range of quantitative and qualitative methodologies.
Ability to collaborate successfully with teams across the client and their external agencies.
Excellent verbal, written, and visual/presentational skills.

Fantasy EOE

Fantasy is an Equal Opportunity Employer. Since 1999, diversity has been vital to our success and ability to create products and services used and loved by millions of people all over the world. We are committed to continually fostering a diverse, equitable, and inclusive workplace.

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Lead User Researcher

Craft experiences that people love

Working with a world-class team

Work with forward-thinking organizations

Experience / Key Personal Qualities

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