What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Lead User Experience Researcher position?

The suggested salary for this position is $192,000-$234,000

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Lead User Experience job at Cloudflare

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Remote - US (except for the SF Bay Area)

About Product Experience (PX) team

We're a diverse group of creative people that love to learn, collaborate, and solve large-scale problems. We're looking for an inquisitive, curious, and talented Senior Product Designer to join our team.

Your work will impact and influence the user experience of a product used by millions of people daily. As a Lead User Experience (UX) Researcher, you will work closely with other designers, engineers, product managers, and cross-functional stakeholders. While this is not a managerial role with direct reports, we expect our Lead UX researcher to lead by example and coach the team into doing their best work.

In this role, you would be part of the Product Experience team. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights should be your focus. Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

What you'll do

Consistently deliver complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work.
Build internal networks to improve organizational navigation, speed and quality of UX research solutions.
Develop breakthrough ideas, techniques, practices, and resources to help the team improve capabilities and scale.
Work cross-functionally to align partners and stakeholders to project vision, mission and strategy.
Communicate complex ideas/issues in a manner that is easily understood by others.
Articulate a clear and elevating UX research strategy and direction across multiple cross-functional teams and stakeholders.
Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible.
Demonstrate innovative problem-solving when faced with complex and large-scale projects.

Examples of desirable skills, knowledge and experience

10+ years working in professional UX research roles.
Experience conducting and setting direction for research across multiple products areas and departments and solving business problems at scale.
Expert in generative and evaluative research methodologies and skilled in coordinating and mentoring others across multiple projects and teams.
Fully adept with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams, across an entire product organization, and with executives.
Experience publishing research studies either for internal or external audiences.
Experience with managing a complex workload and prioritizing in accordance with business priorities.
Experience coordinating the work of other researchers, vendors or agencies on a project
An online portfolio or work samples.

Compensation

Compensation may be adjusted depending on work location.

For Colorado-based hires and Washington hires: Estimated annual salary of $192,000 - $234,000.
For New York City-based and California (excluding Bay Area): Estimated annual salary of $214,000 - $262,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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Lead User Experience Researcher

About Product Experience (PX) team

What you'll do

Examples of desirable skills, knowledge and experience

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