Lead, Technical Writer

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB product family. Our goal is to help our readers successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Product organization and is tightly integrated with the engineering teams responsible for each product. We are hiring a Lead Technical Writer to guide the creation of world-class documentation for MongoDB’s cloud products and cloud architecture recommendations.

You will use your leadership skills to manage and grow a talented team of writers, prioritize and plan documentation projects, and influence the strategic vision for the MongoDB docs. You will use your strong writing and technical skills to guide production of clear and consistent product documentation, architecture recommendations, and tutorials. Your team’s work, along with the three other MongoDB docs teams, support a large global community of new and experienced MongoDB users.

Candidate Profile:

Candidates must have extensive technical writing experience and 2+ years of experience managing a team of technical writers, developer advocates, or other technical communications-focused roles. Beyond that, we are looking for someone who:

• Is passionate about developing writing expertise on a team through reviews and mentorship
• Has experience prioritizing and planning documentation projects
• Works collaboratively with other documentation leaders and writers
• Grew a technical writing team through interviewing, hiring, and onboarding talented writers
• Possesses strong critical reading and writing skills
• Has experience writing content for the software architect persona
• Has experience with cloud and database technologies
• Is able to write code for technical examples in at least one programming language (e.g., C++, C#, Java, Python, JavaScript). Comfortable reading and interpreting code.

Position Expectations:

• Lead a small technical writing team with opportunity for team growth
• Integrate with a highly collaborative group of documentation leaders to build a strong cross-functional documentation team
• Work cross-functionally with Engineering, Product, Design, Developer Relations, and Product Marketing to ensure the documentation meets the needs of our users
• Foster a positive and effective team culture
• Develop the writing, testing, and technical skills of the team through coaching
• Contribute feedback to the team through copy review and planning discussions
• Collaborate with Engineering and Product on the team’s roadmap.
• Interview and hire talented writers for all areas of the MongoDB Docs team
• Advocate for users in everything your team produces
• Produce technically accurate and well-written documentation when time permits

Success Measures:

In 3 months:

• You've met with all of your team members and are starting to learn their interests, strengths, and areas for development
• You’ve become comfortable with our toolchain and writing workflow
• You're getting to know our partners in Engineering and Product Management
• You’re getting comfortable with participating in intra and inter team discussions
• You've completed any required technical and leadership training required for the MongoDB Product team

In 6 months:

• You review your team’s work and are using their writing to learn more about MongoDB Atlas and enterprise architectures
• You've adapted to our style of writing and instill technical writing best practices in team members’ work
• You have worked with each team member to develop a growth plan tailored to their career goals
• You and your manager have discussed your career trajectory and growth opportunities
• You've developed a working knowledge of the MongoDB server and know who to follow up with when you need to learn more

In 12 months:

• You're actively guiding the team to produce consistently high quality documentation for enterprise architectures, entire feature sets, complex tutorials, and high level concepts
• You know how much work your team can manage and are delivering content at a healthy pace
• You provide expert copy and technical reviews for your team members

This role will be based remotely in the United States or Canada.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1263117041