Lead Product Manager, Trust & Safety

About the team & opportunity 

What’s so great about working on Calendly’s Product team? 

We aim to design a seamless product experience that delights our customers.  

Why do we need you? We're looking for a Lead Product Manager to champion the Trust & Safety of the Calendly platform. Your role will involve developing and executing strategies that enhance user trust, security, and privacy on a global level and your expertise will be vital in guiding our product decisions towards safer and more secure user experiences. This position will report to our Senior Manager, Product Management for Platform & Trust.

A day in the life of a Lead Product Manager for Trust & Safety at Calendly

In this role, you will spearhead the development of our trust and safety strategies, collaborating with cross-functional teams to ensure our platform adheres to the highest standards of safety, security, and compliance. Leveraging your deep knowledge of the field, along with data insights and user feedback, you will continuously refine and enhance our platform's integrity features. Your strategic decisions will safeguard our users and bolster their confidence in our platform.

Some of the initiatives you will shape may include:

• Incorporating cutting-edge technologies for real-time monitoring and detection of safety and security threats to preemptively address vulnerabilities
• Implementing advanced verification methods to increase platform security and prevent fraudulent activities
• Upgrading our incident response tools and protocols to handle user safety and security breaches more effectively and minimize impact
• Creating awareness programs and resources to educate internal stakeholders and users about safe practices and the importance of security on the platform

On a typical day, you will be working on:

• Developing and executing a comprehensive platform integrity strategy that aligns with the company’s goals and user needs
• Leading the ideation, development, and launch of scalable products and features that enhance user trust & safety, security, and privacy
• Defining and monitoring key performance indicators (KPIs) related to platform integrity, and adjust product strategy based on performance and user feedback
• Ensuring that platform integrity features are user-friendly and accessible, incorporating user feedback and usability testing into the product development process
• Leading the development of processes and tooling to make it easier for our internal teams to safeguard user data and maintain the integrity of our platform
• Working closely with product, engineering, security, and legal to ensure that user safety, security, and privacy are at the forefront of all product decisions, maintaining trust and integrity across the platform.
• Staying up to date on industry best practices for trust & safety, security, and global compliance requirements

What do we need from you?

• A minimum of 8 years in product management, with at least 3 years in a lead role focusing on trust and safety, security, privacy or related fields
• Deep understanding of the platform integrity space, covering trust & safety, security, and privacy
• Strong leadership skills, strategic thinking, excellent communication abilities, and a proven track record in managing large-scale product initiatives
• Excellent communication abilities, capable of articulating strategies and risks to stakeholders at all levels of the organization
• Strong collaboration skills, especially when it comes to working with specialized teams in Security and Legal to address complex issues
• Detail-oriented, proactive, and capable of driving team-level execution to ensure project success and timely delivery
• Strong analytical skills and experience with data-driven product decision-making
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you? 

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. 

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com.

Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] . 

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Hawaii, Montana, North Dakota, South Dakota, Nebraska, Iowa, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

Compensation is based on a variety of factors including but not limited to location, experience, and job-related skills. In addition, Calendly offers a wide range of best in class total rewards. This includes comprehensive employee benefits like healthcare, dental, vision, parental leave, 401(k) match, paid time off, and much more. At Calendly we believe exceptional performance deserves exceptional rewards! During the hiring process, we are committed to sharing details about the compensation range for the position, enabling you to make an informed decision. 

Please note that the compensation details listed in role postings reflect the base salary only, and do not include bonus/commission, equity, or benefits.