Lead Product Manager

Lead Product Manager - Payments

Job Description

The Product Manager for Payments will be responsible for working closely with engineers and analysts as well as working with the Finance, Identity, Safety & Trust, Payment Operations, Customer Service, Legal and other teams to build StockX’s marketplace, worldwide payments & payouts solutions, processes and technology.

The product manager will be responsible for the execution of strategic plan, product roadmap, business operations, and partner relationship management of our payments, payouts and pricing domains. Strategically Payments & Payouts for a managed marketplace is a key competitive advantage and can create net new revenue streams for the company, as well as a large contributor to costs for our company and our customers. The role will therefore be tasked with creating a secure, compliant platform, which uses fees and pricing to create supply and demand leverage, and advanced payments strategies to drive optimal sell through and conversion rates at the lowest cost to the business. Understanding in global marketplace payment and payout operations will be crucial to drive a safe, easy customer experience for both buyers and sellers on the StockX platform. Experience in Payment Orchestration, Payment Gateways, Global Payouts, Payment Fraud and Payments/Payout reconciliation.  This role will work closely with engineering, finance, international leaders, customer service, marketing, legal, and compliance to deploy products, which give StockX a competitive edge in payments, payouts, & pricing worldwide.

This role will be responsible for executing company wide initiatives to streamline our payments and payouts systems. This includes introducing one or more payment orchestration vendors with multiple payment gateways and new payment methods internationally. Additionally, StockX plans on significant improvements to our payout methods, systems and timings. This role will have to work tightly with both the buy and sell side of our marketplace as well as finance and taxes.  

Duties :

• Regular updates on the state of payments to audiences including executives and board members.
• Effective monitoring and reporting of payment trends within the company and suggest improvements or adjustments to improve payment and payout efficiency. 
• Assist Fraud Teams with proper review of disputes and investigations to be done within process and in a timely manner.
• Ensure that payment processes are documented and followed throughout the company and automate error handling.
• Provide continual training and coaching to team members in proper payment processes.
• Maintain thorough and accurate reporting on the results of payments, payouts and pricing as well as any investigations and analysis to be used in presentations for StockX Senior leadership.
• Partner with Customer Support to ensure proper handoff and consultation for support cases involving pricing and payout issues as well as fraud or potential fraud.
• Review analysis and reporting on payments from our payment partners and cleanly escalate needed information for StockX Senior leadership.
• Work with payment partners and internal teams on potential inefficiencies and weaknesses to close any possible gaps.
• Maintain clean and detailed record keeping of instances of payment issues and losses sustained by StockX including documented learnings from each case.
• Use provided data and analytics to develop and implement new measures to reduce payment and payout costs.
• Collaborate cross departmentally to identify new areas of opportunity and take proactive measures whenever possible. 
• Recommend, authorize and implement new tools, partners and processes to be used for payments and payouts.
• Provide feedback and assistance to additional departments in instances of possible inefficiencies and access control issues
• Prior experience working with remote teams.
• Maintain vendor management with external partners and ensure effectiveness.

Must have :

• Minimum 4 years experience in a product role preferred.
• Excellent written and verbal communication skills at the executive level.
• Proven analytical, problem solving and project management skills
• Ability to multi-task with attention to detail
• Ability to cooperate across organizational/department boundaries to reach mutual goals
• Ability to successfully pass a background investigation and drug test
• Consent to recurring background investigations at discretion of senior management
• Must be able to maintain composure in stressful situations and confidentiality of sensitive information
• Proficiency in using data analysis and computer-based tools, such as Google and Microsoft Office Suite and similar products
• Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing tasks and priorities

Preferred requirements :

• Expertise in managed marketplace business models
• Familiarity with Marketplace/StockX operations
• Expert Payment experience in multiple regions, especially APAC.
• Fraud and investigative experience
• Experience with multiple payment providers and orchestrations layers