Lead Product Manager, Pay Anyone

About the Role

At Chime, we believe in the power of our product to help people lead healthier financial lives. Our Growth team is on a mission to get our product in the hands of the next 10 million members. We focus on how we can improve the experience to remove barriers for people to use Chime.

Chime was founded on the principle of removing complexity and fees from traditional financial services. We believe that we can apply this principle to break down the barriers of sending and receiving money online and build a fast, intuitive, and fun product experience.

We are looking for a Lead Product Manager to focus on our Pay Anyone product to accelerate the growth of our business and change the way people send and receive money online. You will drive decision-making through customer insights, quantitative analysis, and AB testing. You will own the end-end strategy, roadmap, and execution of critical aspects of the Chime Pay Anyone experience. This includes, but is not limited to infrastructure, product experience, and Engineering roadmap.

You bring deep empathy but can effectively prioritize with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us.

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $190,800 plus bonus, a competitive equity package, and benefits. The actual pay may be higher depending on your location, skills, qualifications, and experience. (Please do not delete)

In this role, you can expect to

• Own and drive the strategy for critical aspects of Pay Anyone experience
• Design experiments, tactics and timeline for initiatives required to drive adoption and activation
• Lead the ideation, technical development, and launch of innovative features
• Establish shared vision across the company by building consensus on priorities leading to product execution
• Embrace the testing process: form and validate data-driven hypotheses for accelerating member acquisition, retention and revenue.
• Perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap
• Ship minimum-loveable-products that allow us to test our hypotheses while delivering a quality customer experience
• Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies).
• Rapidly iterate on services using customer feedback
• Define and analyze metrics that inform the success of products/experiments
• Capture insights from growth experiments successes and failures, and communicate them to the broader team
• Partner with marketing, risk, compliance, engineering, design, QA, and analytics teams to build software collaboratively and inclusively

To thrive in this role, you have

• 5+ years experience as a product manager
• Experience managing and integrating a diverse set of partners and processes into a cohesive product
• Prior experience in Growth, online Send Money products and/or MBA a plus
• Strong analytical skills, and experience with tools for doing data analysis
• An owner’s mindset - you don’t shy away from the hard stuff
• Experience designing intuitive mobile user interfaces and executing product plans with a well-defined process
• Experience conducting user research to educate product design
• Empathy for users and a drive to discover and resolve their pain points.
• Experience at a fast-growing startup in a cross-functional environment
• Passion for our mission: helping members lead healthy financial lives
• Strong collaboration in team environments but able to act quickly as the decision-maker

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Chime requires employees to be fully vaccinated (and boosted if eligible) against COVID-19 in order to work in one of its offices, join Company-sponsored activities, or travel for business purposes. This job may require periodic office attendance and/or business travel and therefore candidates will need to be eligible for these activities by their start date.

#LI-JJ1