At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
The Product team at Klaviyo is continuously looking for ways to build and deliver the best product possible for our customers. We’re looking for Lead Product Managers to join our rapidly growing team with expertise in solving problems with a customer-first mindset and bringing new products to market. You will work cross-functionally with product managers, designers, and engineers to guide product development from concept to launch. You are a player-coach, owning and driving features in your product area, while also managing a small team of PMs with a similar focus.
We are looking for a Lead Product Manager to support our Communications Orchestration product group. This group focuses on marketer/consumer interactions through one-off campaigns, triggered flows, and 1:1 conversations, using a customer-centric, omnichannel approach to communication. You will collaborate closely with partners in product, engineering, and design to establish and iterate toward a cohesive vision for the group, while guiding a high slope team of product managers through impactful product development from concept to launch.
How you’ll make a difference
- The ultimate measure of success for Lead Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target.
- We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Lead Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
- Lead Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
- Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.
- Lead Product Managers are expected to be leaders on the team, identifying ways to accelerate or level up the rest of the product team and finding ways to push them forward, as well as being a go-to resource for other product managers.
- Lead Product Managers are outstanding leaders. As such, they positively impact the contributions and career trajectories of 2-3 Klaviyos.
- Lead Product Managers lead by example. The rigor they apply to decision making is extreme, so we make the best decisions at all times.
What You’ll Do:
- Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
- Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
- Write great specs - you will define every use case a customer would consider, document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. They sweat the details and are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
- Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
- Lead, manage, coach, and mentor - you will be a leader within the company, you will be a manager to the people on your team, you will be a coach and mentor to other Klaviyos.
- Learn - you will be a voracious learner. A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.
- Set product vision - you will help define our vision for a reliable, stable, and easy-to-use platform. You will ensure projects with the largest impact get prioritized for your product areas, guiding PMs as they work towards a greater vision.
Your First 90 Days
In your first 30 days, you will get acclimated to Klaviyo and our product:
- During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
- Spend time in Support, helping customers work through issues. There’s no better way to get a holistic understanding of the product, and to get to know our customers.
- Be introduced to everyone you will need to know in order to be successful in your role.
In your first 60 days, you will become a valuable member of the team:
- Take ownership of a key area of the product, and become the go-to expert for that area.
- Have a quick impact by spec’ing and building your first product features.
- Start managing the Product Managers on your team.
In your first 90 days, you will continue to increase your influence:
- Formulate the strategy and roadmap for your product area.
- Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly.
- Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.
Who You Are:
- 6+ years of product management experience.
- 1+ years of management experience
Get to Know Klaviyo
Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.
Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.