Lead Product Manager

About the work

We’re looking for a Lead Product Manager to join our Product and Design team at Eucalyptus. You will work in cross-disciplinary teams to define, design, build and optimise high-quality patient experiences across our portfolio of brands (Pilot, Kin, Software and Juniper) that serve different patient segments. 

Our team is strongly data-informed using qualitative and quantitative data to prioritise the biggest opportunities for creating patient and business value. As a young company, experimentation is in our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights,  or changing market conditions in order to deliver on our strategy. We don’t just wax lyrical about customer-centricity,  “patient first” is a core company value and we work closely with marketing, customer support, our medical team and our patients to deliver high-quality health care. 

In 2023, we have ambitious plans to level up our core healthcare infrastructure, investing in greater personalisation, higher touch services and support for sustained health outcomes and expand into more countries, among other exciting strategic moves. You will have the opportunity to work on our shared product capabilities that enable our brand experiences including 1) telehealth, 2) prescription management, 3) treatment plans and offerings, and 4) behavioural health.  

As a Lead Product Manager at Eucalyptus, you will (responsibilities):

Product strategy

• Translate trends (product, technology, market, social) into a compelling product vision for your team and a point of view on how your product should compete
• Work closely with the Head of Product to create an Exec level product roadmap for the portfolio that aligns the individual roadmaps for compounding impact
• Lead, define and communicate the your team’s product roadmap quarterly, providing strong rationale for its prioritisation
• Assess the viability of an array of opportunities and recommend your top priority using market research. product analytics and business modelling from across the portfolio of brands to justify your point of view
• Create, monitor and report on team OKRs 
• Develop business cases and operational plans for larger, more strategic product investments

Product Delivery

• Collaborate with multidisciplinary teams to scope, design, concept test and deliver innovative solutions to our patient’s most pressing needs
• Design rigorous experiments, analyse and share results, and build upon those insights for increasingly impactful results
• Contribute to the continuous improvement in product ways of work, and codify and share best practices as we rapidly scale and adjust
• Create detailed Feature Specs (problem definition, user stories, acceptance criteria, success metrics, etc..) knowing how to define an MVP to test and learn when there is low conviction versus investing in a scalable feature underpinned by strong evidence.
• Develop and manage the product backlog, and take an active role in all agile ceremonies
• Conduct customer research and analyse qualitative and quantitative data to gain a deep understanding of patient journeys, needs, desires and pain points. You will remain ruthlessly focused on our patients, empathising with them, learning from them and delivering intuitive experiences
• Collaboratively work with designers to both prototype, test and design new features. This includes sketching, wireframing and whiteboarding experiences to help communicate ideas.

Stakeholder and team engagement

• Collaboration: work cross functionally with Operations (customer support, finance, legal, fulfilment, doctors), Growth Marketing, and Brands to deliver cohesive patient experiences across all touchpoints and well planned launches. This is particularly important given Eucalyptus’ vertical integration.
• Contribute to the Product Management culture and craft as we grow our team which would include mentoring
• Align the team around the product vision, core customer needs and problems, market differentiation and business value
• Design and facilitate effective workshops and stakeholder consultations to gather diverse ideas, align teams behind your product direction or to navigate differences of opinion. 

About you (skills)

• You have a minimum 6+ years of product management experience working with agile development teams. Preferably working with consumer facing products, with mobile experience.
• Bonus if you have experience working in health-tech
• Systems thinker: you can connect the dots, spot challenges and edge cases, integrate multiple considerations
• Strategic: you always consider the big picture, and analyse what is most important for the company to ensure the team is working on the highest impact work
• Experimentation mindset: demonstrable experience conducting experiments and a solid understanding of experimentation principles and how that can be applied to optimize and expedite growth
• You thrive in a fast-paced, startup environment where you have to balance velocity of decision making, quality and having a MVP mindset
• Strong analytical, data-informed mindset. Proficiency with SQL is a bonus.
• Commercial nous, understanding business models and drivers
• Strong customer research and empathy skills
• Strong experience motivating and collaborating with cross-functional teams
• Exceptional written and verbal communication skills
• Startup tenacity, resourcefulness, “get stuff done” attitude
• Experience with Agile, Design Thinking and Lean Startup methodologies

So, why join Eucalyptus?

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our 5 brands speak to different people at different stages of their life and needs.We have built a patient-centric platform that provides end-to-end healthcare at scale and we've managed to do all this, in just 3 years!

• Employee-only discounts from our portfolio of healthcare brands: Pilot, Kin Fertility, Software, Normal & Juniper
• Wellness benefits include Employee Assistant Program and monthly Health & Fitness allowance.
• We have social clubs with budgets that allow you to bond with employees with similar interests! 
• We offer each Eucalypt a monthly budget so they can get coffee and catch up with each other
• Euc-wide events that happen at least once a quarter.
• Inclusive parental leave that offers 20 weeks paid leave for a primary carer.
• We are proud to be a part of Kin Fertility’s #WeNeedMoreLeave campaign with raising awareness and encouraging businesses, big or small, to increase their paid miscarriage leave to at least 10 days.
• Euc and Brand merch designed by our very own in-house creative team.