Lead Product Manager, Engagement & Retention

Lead Product Manager – Engagement & Retention
Product & Program Management | San Francisco, CA or Seattle, WA

If this position is eligible for remote employment in the US, the employee can work remotely in all but the following states: Alaska, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product & Program Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch – all while focusing on and advocating for what’s best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

This position
As the Product Manager, you develop the roadmap, vision, definition, design and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these industries. Your objectives are directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor reporting to the Director, Product Management - WW Digital Experience and is designated Flex.

Responsibilities
● Be responsible for customer engagement and retention experiences strategy and vision across desktop and mobile
● Define experiences that help mitigate active and passive churn
● Drive personalization and product adoption strategy and vision
● Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across DocuSign’s authenticated experiences including Account Management, Homepage, and in-product experiences
● Document crystal clear requirements and use cases to be passed on to Engineering and UX design for implementation
● Communicate roadmap and corresponding impact to stakeholders across the org
● Leverage a variety of research methodologies to inform requirements (User research, quantitative data, competitive analysis). This will be achieved with partnership with design and analytics teams
● Partner with Data & Insights, and Testing Optimization teams to drive a continuous stream of A/B tests worldwide

Basic qualifications
● BA/BS in Marketing, Business, Design and Engineering; MBA / MA preferred
● 12+ years of experience in digital product management
● 5+ years of experience having worked directly with UX, Engineering, and Testing teams

Preferred qualifications
● Experience driving complex projects across a large, cross functional organization
● Track record of building experiences that effectively solve a customer pain point and yield significant business impact
● Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions, including executives, and to lead through influence across teams
● Demonstrated ability to analyze data from a variety of sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias to action and experimentation
● Knowledge of marketing best practices and industry insights to achieve world class acquisition and retention rates

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude, and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].