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Virtuo

Lead Product Manager - Customer Tribe

Health insurance
RTT
Employee discount programs
This job offer is closed.
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Virtuo is your car, on-demand. We’re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet. 
Launched in 2016, our on-demand car rental app is releasing cities and their citizens from the burden of car ownership. Virtuo is freeing up space and time,  putting the freedom of driving in people’s pockets, not parked on city streets.
Our mission is to create a delightful on-demand car experience.
Our vision is a future with no personal cars.
In 2021, we closed our Series C funding round, led by AXA Venture Partners, and are now active in 21 cities (as well as 30 airports and train stations) across France, Spain, United Kingdom, and Italy (with more to come).
Key Facts
? +1,700,000 downloads │ ? +100,000 users │ ? +3,500 cars │ ? +100 Virtuoses
? Fundraising in 2021: €96M (Investors: AXA Venture Partners (AVP), Bpifrance Large Venture, Alpha Intelligence Capital, H14, Groupe BPCE, Natixis, Balderton Capital, Iris Capital and RAISE France).
? Rewards: Best apps on the app store 2016&18, BPI France and 2021 FrenchTech Top 120.
? We are in France, U.K, Spain, and Italy (?? soon ), service available in 54 locations
The Opportunity
Virtuo’s functional landscape is huge: customer Apps and Websites (content, reservation, account management), B2B portal, back-office (fleet, expert, and user management), or even integration with partners like Kayak and CityMapper.
This is why the Product team is organized around three main tribes: “Customer”, “Sales” and “Efficiency”, themselves split into squads. These are autonomous cross-functional teams aiming at delivering the best experience to our users who can be either B2C, B2B, or Experts.
We wish to recruit a Lead Product Manager for the “Customer” tribe, this is a highly critical team since this is where the majority of our users are. This team is split into 3 different squads responsible for the core mobile experience, the B2C Website, and the B2B offerings.
? Your missions:
Lead and Inspire a growing team
- Manage 3 Product Managers, each responsible for a feature team (Growth, Rental XP, B2B)
- Deliver best practices to improve each product process in your tribe (ideation, prioritization, specification, delivery)
- Challenge your tribe organization to always make sure it suits the company's challenges
- Build the best tribe ever: "Winning as a team" with the best communication- delivering with velocity and without friction- understanding business objectives and is involved in achieving them - participating together in the process of spec, ideation and always trying to always find the best solution for a problem.
Embody the product vision at your tribe level
- Create a trust feeling and a teamwork environment between customer tribe’s stakeholders and your feature teams
- Build and maintain a roadmap based on outcomes and insights (company’s strategy and OKR, customers’ feedback, data analysis, competitors…)
- Define initiatives for your product area in line with quarterly objectives and key results
- Communicate the product strategy in great detail within and outside your tribe and make sure it is clear to everyone
Product Discovery & Analytics
- Perfect knowledge of our user pain points, motivations, and needs through qualitative research side by side with the UX (interviews, focus groups, customer service…)
- Conduct market research, competitor analysis in order to deeply understand your market
- Define relevant metrics to measure the impact and input of your tribe on Virtuo’s OKRs
- Deep dive into analytics tools (Amplitude, Looker…) to identify insights and product opportunities
Product Execution
- Make sure the team is building the right thing the right way
- Ensure the quality of your release (including manual testing)
- Work closely with the Engineering Manager to improve velocity, process, and execution of the roadmap
- Own, monitor, and optimize features launched by the tribe
? What this position will provide you with:
- You are going to work on a complex and visible product with a team of experts
- The team is passionate about the Product and open to continuous improvement
- Team spirit: everyone is super energetic, wants to share or help when needed
- You are going to have a direct impact on the company strategy
- Our product,with 1,7 Million of downloads, is “concrete”, our customers will have the finality of your work in their hands & you will impact directly their experience
? You are the ideal candidate if:
You are fluent in English & French
As a Lead PM you have :
- A significant experience (5+ years) as a Product Manager in a fast-growing environment (B2C XP is compulsory, B2B is a plus)
- Experience in management of product people
- Proven leadership skills and can easily motivate and inspire people
- Proven track record to build innovative tech products from the ground up
- Product Expertise: data-driven, UX-oriented, chief of delivery
- You know how to work with several stakeholders to build a product that serves the company’s objectives
You have a startup spirit & attitude :
- Self-starter, autonomous, organized, both a planner and showing agility.
- A visionary mindset and a problem solver at heart
- Hands-on, eager to make things happen, with a bias for action.
- Impact driven.
You have extraordinary social skills at all levels :
You are a strong communicator, internally (with all teams) and externally with clarity, humility, and precision
You are a strong team player, with product, tech, and business teams
? Recruitment process:
1. Discovery interview with our recruitment team
2. Case study with a debriefing with our CPO
3. Tech & Business interview meeting our CTO & Business Stakeholder (Head of design or CMO)
4.Interview with Karim Virtuo's cofounder
? Working daily at Virtuo will make you:
- Participate in the revolution of the car rental industry by transforming a traditionally unpleasant and anxiety-provoking service into a fluid, modern and exciting experience!
- Join a fast-growing start-up: we doubled our team in one year, x3 revenue, +2 countries every year ...
- Work in a stimulating environment surrounded by bright, agile, and dynamic profiles
- Be part of a “user-centric” team which is one of the best customer teams in the car rental industry
- Work for an innovative startup where everything is building, in a company where your decisions will have an immediate impact
- Be part of an international team (presence over 4 countries)
? Perks:
? Significant discount on Virtuo rentals
? Swile
? Free snack and BBQ
⚽️ Sportive events
? 250€ to spend on sport and well-being
?50€ for your Virtuo anniversary
? Health insurance: Alan
? Fleex - Material rent for remote work
? RTT
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Virtuo
⚡️Seamless 24/7 car rentals 📱100% contactless 🧽 Cars cleaned after every rental ⏰ Flexible cancellation policy 🍃 Perfect for a day, a week or more
Website
Industry
Internet, Rental
Founded
2015
Size
51-250 employees

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