Lead Product Designer

Founded in May 2015, Papier is a London based start-up, which has raised ~£50 million since launch and is one of the fastest growing start-ups in the UK. Papier’s collection of stationery products, from notebooks & diaries to notecards and wedding invitations, is designed to feed curiosity and contemplation, to invite people to uncover the possibility of a blank page.

What's the job?

We're now looking for a talented Lead Product Designer to join our Tech team and help us in creating a best-in-class e-commerce experience.

Reporting into the Head of Product, and joining our close-knit Tech team, you will work day to day with Engineers, Product Managers, Product Designers and other stakeholders within the business. You'll work in collaboration with the wider team to design clear and delightful digital experiences for our customers.

This is a great role for someone who is looking to get involved and have exposure in developing an end-to-end Digital Product process, from ideation to delivery. You'll play an impactful role in improving the digital customer journey and the development of other exciting digital products within a high-growth and ambitious environment. Leading the charge on establishing, educating and growing our Digital Product function within Papier.

What will you do?

Day to day, you will:

• Be an individual contributor - work closely with Engineers and Product Managers to translate complex business requirements and user needs into design solutions
• Establish and nurture relationships with stakeholders and specialists within the wider business to reach the best, collaborative and achievable design solutions
• Identify user pain-points and opportunity areas from a design perspective and champion them through to realisation for our customers
• Be a leader and key voice for User Research around the business - including the creation, running and sharing of insight on our customers and their needs
• Set the design vision, strategy and roadmap for our digital products - aligning this closely with both our company OKRs and the wider Digital Product roadmap
• Constantly drive innovation in design processes and methodologies within Papier - importantly also to bring the team along on this journey

Requirements

You will succeed in this role if you:

• Have extensive Digital Product Design experience (preferably working in e-commerce but this isn't a dealbreaker)
• Are proficient with Figma, prototyping tools and data analytics (internally we use Figma, Notion, Miro, Content Square)
• Have proven experience in creating successful, easy-to-use, delightful digital experiences using design systems (and a portfolio to support it)
• Keep the customer at the centre of all your design decision making
• Have experience leading Digital Product projects in an agile environment
• Have worked in close collaboration with wider Product teams, leading on Design voice within end-to-end projects
• Are a great communicator, and are comfortable collaborating with and representing Digital Product Design with stakeholders across the business
• Have experience in line management of other Designers and enjoys this side of the role to mentor and help develop a team
• Are excited by the prospect of helping to build out the Digital Product function at Papier - exploring new tools and processes to be the best it can be!

Benefits

• A seat at Maison Papier, our lovely Camden office (hybrid working pattern of 3 days p/week in the office)
• Private medical and rewards scheme with Vitality Health
• 50% off gym memberships with Virgin Active, Pure Gym and more
• Enrolment into the Papier Pension
• Enhanced parental leave policies (20 weeks fully paid for birth-giver policy / 12 weeks fully paid for secondary caregiver policy)
• Cycle to work loan scheme
• £45 per month cultural allowance to spend on anything inspiring!
• £75 personal stationery allowance, and £150 to spend on lifetime occasion stationery
• Generous staff discount
• 2 days paid per year to volunteer on a cause you care about
• Access to mental health & financial wellbeing resources
• Weekly team lunches & regular cultural trips
• Dog-friendly office
• Friendly and fantastic team!