Lead Product Designer, Operations

📍London | 💰 £90,000.00 - £105,000.00 + Benefits | Hear from the team ✨

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐Our Ops Design team

You’ll be part of Ops Design, currently a team of 2 designers and 2 researchers in our Operations Collective. 

Ops is all about solving customer problems, whether they’re big or small. Our best design approach is to be proactive enough to prevent problems in the first place. But when they do occur (everyone needs help from time to time), we want Monzo to be as simple and as fast at resolving them as possible.

As a designer in Ops, you’ll have the opportunity to work end to end across both our apps and internal tooling to support customers and COps (our brilliant customer care teams) on a broad range of problems. You’ll work closely with other collectives such as Financial Health, Financial Crime, Vulnerability, Accessibility, Inclusion and Bereavements, and the broader User Research and Design disciplines.

Your work will help millions of customers get the help they need when they need it and uphold the core Monzo value of making money work for everyone.

🔑You’ll play a key role by   

• Design where you can have the most impact. Whether that’s at the top of the funnel in our customer apps or further downstream in our internal tools. 
• Own discovery and vision. Ops and all of Monzo value design and research at all phases of the product process. But most of all in setting a vision and in early phases such as discovery, research, proposal writing and documentation. You’ll have direct access to guiding the roadmap and collaborating with squad leads. 
• Contribute to our design systems and evolve the look and feel of our mobile and web products. 
• Prototype, test, and iterate for usability, accessibility, and impact. Benefit from a rich set of qualitative and quantitative insights. Design closely to data and influence our data model. 
• Collaborate with a broad range of people: PMs, Data Scientists, Engineers, Operational Change and Process Owners, Real Time Analysts, and more! 

As in all areas of Monzo, you’ll have many ways to find and define your impact (have a look at how Alex celebrated his 2 year milestone, for instance). There is no right way or wrong way to be a Monzonaut. But here are a few things you might focus on day-to-day:

• Stand-up with your squad.
• Sync with a Brand Designer or Content Writer on an upcoming project that could use their support.
• 1-1 with an Engineering Manager. 
• Focus time.
• Running a workshop.
• Creating an emoji based on a funny joke someone made in Slack.
  
  

🤩We’d love to hear from you if

• You like solving complex customer problems that will make peoples’ lives meaningfully better.
• Enjoy working with a broad range of people in many different types of roles.
• Are confident designing for both apps and web. Or have strong experience in one and want to better balance your experience with the other. 
• Appreciate user testing as well as quantitative research and data. 
• You like Monzo and want to help us build a bank that works for everyone.

🙌What’s in it for you

💰£90,000.00 - £105,000.00 ➕ plus stock options & benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. 

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

🌈 The application journey has 3 key steps

Our interview process involves 3 main stages: 

• Initial recruiter call 
• Craft interview 
• Teamwork and Impact interviews  

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact us on [email protected]. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

One of our Product Designers has written a detailed blog on their experience joining Monzo. For an inside look, please see “My first three months at Monzo as a Product Designer.”

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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