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Twilio

Lead Product Designer, Messages

Full-timeLead designer$132,320-$181,940 Remote
Parental leave
This job offer is closed.
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See yourself at Twilio

Join the team as our next Lead Product Designer on the Messages team on Twilio Engage, overseeing the experience and driving new strategy forward. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to drive the end-to-end design of new solutions that make it easier for end users to deliver impactful customer engagement experiences to their customers on the Messaging team on Twilio Engage. You’ll play an important role in establishing a highly collaborative relationship across design, product, research, and engineering as the sole designer, and eventually this role will help scale and lead the design team supporting the Messaging user experience. 

Responsibilities

In this role, you’ll:

  • DRAW THE OWL: Work closely with engineers and product managers to define both the long-term strategy and the short-term investments for the Messaging team
  • BE BOLD: Play an active role in product strategy and vision for your team — not just “how this feature should look”, but more importantly… “what should we build?” More on how we do that here!
  • BE INCLUSIVE: Work alongside your cross-functional team and design lead to iterate towards incredibly intuitive, elegant user experiences for our customers and partners
  • EMPOWER OTHERS: Partner with research to deeply understand customer needs for your product area, and anchor your team in those insights as well 
  • DON’T SETTLE: Collaborate with our product design team to craft an end-to-end product experience that empowers, delights and excites our users
  • BE AN OWNER: Migrate off our legacy design system and onto Paste, and leverage our design system to solve customer problems creatively — and contribute to said design system along the way!

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Experience working cross-functionally with product managers, engineers, and other designers to develop product strategy
  • Experience in user research and user testing, and a data-informed perspective to design
  • Experience and/or a strong desire to mentor more junior members of the team 
  • Experience designing and iterating on user-driven information architecture
  • A relentless customer-focused approach to design 
  • 5+ years of experience — ideally working in B2B, marketing-tech, data infrastructure, or similar product experiences (but totally cool if not!)
  • An ability to define projects and measures of success, test your assumptions and outcomes, and continuously incorporate feedback
  • A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way  

Location 

This role will be remote.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $132,320 - $181,940.
  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Lead Product Designer, Messages position?
    The suggested salary for this position is $132,320-$181,940
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web serv...
Website
Industry
Enterprise Software, Messaging
Founded
2008
Size
5K-10K employees

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