Lead Product Designer, Guest Engagement

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Guest Engagement & Marketing Team ensures that every restaurant has the tools and tech they need to bring the right guests into their dining experiences at the right time. Through marketing tools like email, sms, incentives & promotions, loyalty, guest feedback, and more, restaurants gain the integrated ability to create incredible first impressions with their guests,  bring them back to their restaurants, drive revenue that helps them run sustainable businesses,  and create raving fans. 
We are looking for a Lead Product Designer to help design end-to-end marketing experiences for our customers that are seamless on their own and together. 

You are passionate about improving the experience of everyone working in a restaurant. You’re a systems thinker who  loves untangling and making sense of complex problems that span human, digital and physical interactions. You will be working with your product and business partners to bring a design perspective to product strategy and roadmapping discussions. You will use assets like journey maps and service blueprints to uncover the most impactful problems to solve and design holistic user experiences.
You will work with a small team of designers to bring the product vision to life and coach them along the way. You are an experienced leader dedicated to Toast’s mission:  helping restaurants do what they love and thrive. This candidate should bring a strong portfolio demonstrating a balance of user goals and business objectives to deliver intuitive experiences that “Do right by the customer.”  We seek an experienced leader and teammate dedicated to our mission;  helping restaurants do what they love and thrive. 

About this roll* (Responsibilities) 
*Partner with team lead counterparts in product management, engineering, and adjacent product teams to drive strategy on how to build holistic and integrated customer experiences.
*Sets the standard for how design can drive product strategy through hands-on leadership inclusive of prototyping, workshops, mentorship, and collaboration.
*Design intuitive experiences across responsive web and native mobile platforms,  delivering on the vision to execution using wireframes, workflows, and prototypes and more. 
*Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
*Plan and execute user research studies that generate insights to positively impact product design
*Establish and promote design guidelines, best practices, and standards

Do you have the right ingredients*? (Requirements)
*Demonstrated ability to lead the problem space within a diverse, consumer-oriented product area and connect that to a broader product vision
*Expert in designing for multiple screen sizes and platforms: native mobile, responsive mobile, and web 
*Strong cross-functional collaborator who can leverage an inclusive design process to identify opportunities, build prototypes quickly, and execute on incredible product experiences
*Experience in leveraging UX research for product impact
*Proactive with capacity to handle high work volume and balance multiple projects at once
*Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization

Special Sauce* (Nonessential Skills/Nice to Haves)
Experience with marketing, promotional, and/or loyalty experiences

*Bread puns encouraged but not required

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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