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Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought’s mission is to "unlock human potential through AI.” Forethought is a leading AI company providing human-centered AI solutions that transform the customer experience. Our products enable seamless customer experiences by infusing intelligence at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one AI platform.
Forethought has grown 22x in the past two years and has raised over $92M in VC funding from top investors including STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures, Gwyneth Paltrow, NBA Vet Baron Davis, Robert Downey Jr., Sean "Diddy" Combs, LL Cool J, and the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought launched and won at TechCrunch Disrupt—the world's most prestigious startup competition—and was featured in Forbes 30 Under 30. More recently, Forethought was listed as one of Forbes’ Next Billion-Dollar Startups.
As the Forethought Experience Design Team (XD), we are empowered to engage and inspire our users. We conduct user research and strive to rethink and redefine how users interact with Forethought’s brand and products. We design end-to-end AI-driven CS products that connect customers to live services and CS expertise with speed and accuracy.
The Lead Product Designer will lead various innovative initiatives and work with a cross-functional team to deliver a unique customer co-creation experience to accelerate the customer service product experience. In addition to effective product design leadership, the ideal candidate is a Design Thinking advocate who is able to help realize the different creative product visions by being an effective hands-on contributor and owner to design projects.
What You'll Be Doing (Responsibilities):
- Lead a variety of projects and initiatives by helping define strategy and user experience vision through cross-functional collaboration and alignment.
- Conduct user research, present research findings, and craft end-to-end product journeys and experiences that connect users with Forethought’s services and brands.\
- Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions.
- Communicate design direction and intent with user insights by designing rationales and frameworks.
- Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs.
- Lead the look, feel, and technical direction of product experiences.
Who You Are (Skills):
- Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design [Preferred].
- 6+ years of professional experience in designing consumer, B2B, or enterprise products [Required].
- Excellent visual skills and craft with an obsession for interaction details.
- Highly proactive with the ability to thrive in ambiguity and make decisions with imperfect data.
What You Get (Benefits):
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Lead Product Designer position?The suggested salary for this position is $245,100 - $299,500*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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