Lead Product Designer - Fintech

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Financial Services team ensures that restaurants have access to fast, flexible funding for any restaurant needs, as well as identifying opportunities for Toast to support restaurants’ overall financial health with innovative, tailored financial solutions. Our goal is for our customers to see us as a trusted partner, helping them thrive.

About this roll* (responsibilities): 

We are looking for a Lead Product Designer teammate to help design end-to-end financial experiences that establish trust and work seamlessly with the rest of the Toast portfolio. In this role, you will be working with your product and business partners to bring a design perspective to product strategy and roadmapping discussions. You will use assets like journey maps and service blueprints to uncover the most impactful problems to solve and design holistic user experiences. You will work with a small team, including seasoned product thinkers, tech leads and researchers, to bring the product vision to life.

You’re right for this role if you are passionate about improving the experience of everyone working in a restaurant; you’re a systems thinker who loves untangling and making sense of complex problems; you care deeply about improving the financial health of small businesses and the people who work for them; and lastly, you are an experienced design leader dedicated to Toast’s mission: helping restaurants do what they love and thrive. 

Key responsibilities 

• Partner with team lead counterparts in product management, engineering, and adjacent product teams to drive strategy on how to build holistic and integrated customer experiences.
• Design intuitive experiences across platforms,  delivering on the vision to execution using user workflows, wireframes, and prototypes and more. 
• Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
• Plan and execute user research studies that generate insights to positively impact product design
• Establish and promote design guidelines, best practices, and standards

Do you have the right ingredients* (requirements):   

• 5-7+ years experience with demonstrated ability to lead the solution of a product area and connect that to a broader experience vision, including net new product development
• Strong experience and journey mapping, identifying and capitalizing on friction when appropriate and moments of delight across the journey
• Experience in strategizing and executing your own UX research as well as partnering directly with UXR. 
• Proactive with capacity to handle high work volume and balance multiple projects at once
• Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization
• Strong storytelling skills with a demonstrated ability to evangelize an experience vision and bring others along
• Experience with/knowledge of consumer facing digital products & experiences
• Experience with lending, banking and/or payments products and services especially with a fintech or payments platform processor

Our *spread of total rewards (benefits):

• Flexible paid time off
• Sabbatical opportunity after five years
• 401(k) and matching
• Medical, dental, & vision coverage
• Mental Health Benefits
• 100% paid childbirth recovery medical leave
• 16 weeks of 100% paid parental leave
• Eligibility for 100% paid medical or family leave
• Subsidized backup childcare
• Professional development reimbursement program
• Home office and telecommunications stipends
• Free access to Certified Financial Planners
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs Vacation

*We love a great food or bread pun!

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