Lead Product Designer, Email Platform

See yourself at Twilio

Join the team as a Lead Product Designer on our next Email Platform team, overseeing the entire SendGrid user experience and UX strategy.

Because you belong at Twilio.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio-Sendgrid is looking for a Lead Product Designer interested in building an outstanding user experience for the Email Platform. You’ll drive the end-to-end design of new solutions that make it easier for end users to deliver impactful customer engagement experiences to their customers. You’ll play an important role in establishing a highly collaborative relationship across design, product, research, and engineering as the sole designer, and eventually this role will help scale and lead the design team supporting the Sendgrid user experience.

Who?

Twilio is looking for a lead product designer who lives the Twilio Magic and has a demonstrated track record of taking complex ideas and turning them into simple, yet robust, solutions.  We value diverse experiences in other industries, and we encourage everyone who meets the qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. 

Qualifications: 

• Experience working cross-functionally with product managers, engineers, and other designers to develop product strategy
• Experience in user research and user testing, and a data-informed perspective to design
• Experience and/or a strong desire to mentor more junior members of the team 
• Experience designing and iterating on user-driven information architecture
• A relentless customer-focused approach to design 
• 5+ years of experience — ideally working in B2B, marketing-tech, data infrastructure, or similar product experiences (but totally cool if not!)
• An ability to define projects and measures of success, test your assumptions and outcomes, and continuously incorporate feedback
• A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way

What

As a Lead Product Designer, you will live the Twilio Magic values:

• DRAW THE OWL: Work closely with engineers and product managers to define both the long-term strategy and the short-term investments for the Email API team
• BE BOLD: Play an active role in product strategy and vision for your team — not just “how this feature should look”, but more importantly… “what should we build?” More on how we do that here!
• BE INCLUSIVE: Work alongside your cross-functional team and design lead to iterate towards incredibly intuitive, elegant user experiences for our customers and partners
• EMPOWER OTHERS: Partner with research to deeply understand customer needs for your product area, and anchor your team in those insights as well 
• DON’T SETTLE: Collaborate with our product design team to craft an end-to-end product experience that empowers, delights and excites our users
• BE AN OWNER: Migrate off our legacy design system and onto Paste, and leverage our design system to solve customer problems creatively — and contribute to said design system along the way!

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position is open for remote locations anywhere in the USA . Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.