Lead Product Designer

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $2.2 billion valuation and over $500 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad

Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaaS and UCaaS spaces. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

Design has been a core value in our company’s DNA from the beginning, and as we’ve grown we continue to focus on becoming the best design-centric communication platform today. This means you don’t need to justify the importance of Design. As a team member, you’ll be able to be yourself, feel valued, supported, learn, and grow continuously.

About this role 

We are looking for a Lead Product Designer to help us build a cutting-edge integration, app marketplace, and developer platform experience. We already have many existing integrations and app partners, but we’re looking to expand and make it easy for anyone to use voice, video, or messaging services. Today, we have amazing and unique capabilities, but we need you to help us take it to the next level. You’ll partner with designers across our product suites to bring the Dialpad difference to our customers where they’re at.

As a Lead Product Designer, you will:

Foster a culture of innovation
Be a thought leader within the organization, facilitating workshops, driving alignment between many teams,  and pushing the boundaries of how our customers can interact and utilize Dialpad.

Shape Dialpad through the eyes of our customers
Conduct user research and competitive benchmarking, leveraging findings to define mental models which determine where we can strengthen our offering to solve real customer pain. 

Create truly end-to-end experiences
Working with our customer success, sales, marketing, and product teams, you will craft end-to-end experiences inside and outside Dialpad that form differentiated new product offerings and features. You will design  workflows and detailed interactions to realize them, partnering with various teams to bring it fruition.

Design for delight and quality
Sketch, prototype and test ideas to quickly assess their viability and then sweat the details on interaction design, visual design and micro-interactions. Contribute to our Design System “Dialtone”.

What experience do I need?

• Note: A portfolio is required with application of this role.
• A strong design practitioner and team member with 8+ years of experience designing digital experiences.
• Passion for connecting users where they’re at, bonus points for working with integrations previously.
• Ability to lead cross-team and multi-phase projects through the entire product development process, from discovery to solution generation - wireframes to detailed UI - visual design to final launch. (Coding is not a requirement of this role).
• Experience driving vision and influencing your product or domain’s roadmap.
• Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex, ambiguous problems.
• Experience with all facets of designing user experience: Design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions.
• Experience working closely with stakeholders, facilitating workshops, gathering requirements, and defining project goals or milestones in a design-centered way.
• Very strong communication and storytelling skills; can simply explain complex concepts and develop new ways of sharing design work and rationale to senior leadership and executives.
• Excellent self-starter that can build trust and collaborate effectively with product managers, engineers, and designers.
• Experience designing digital products and systems—not just websites. You have helped ship products.
• Ability to iterate quickly through projects and regularly communicate progress.
• Strong interaction design skills, deep UX method playbook, ability to make data-driven decisions, and the willingness to coach other designers to deliver a cohesive, polished product.
• Saying “we” more than “I.”
• Self-awareness and a growth mindset. 
• A track record of thoughtful, impactful work you can show us.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Wellness

We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.