Lead Product Designer (AMER)

Hi there!

Zapier is on a mission to make automation accessible to everyone, empowering individuals and businesses to be more efficient and productive. We're looking for a Lead Product Designer with a keen focus on user needs and an eye for high-quality experiences.

As the Lead Product Designer for our Product Group, you will play a pivotal role in shaping the future of our product and driving innovation across the business. The Product Group focuses on two areas:

1. The customer-facing logged-in experience. This is where our customers create, edit, and manage automations as well as manage their accounts and account members.
2. The partner-facing integration tools. This is where our partner developers create, manage, and understand the usage of their integrations within the Zapier Platform.

Your focus will be on high-impact problems across these spaces, exploring new strategic areas and making sense of ambiguous challenges.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

You’re an expert in product and UX design. You have 10+ years of experience designing valuable digital products for significant user bases. You have a strong understanding of the product development process, from discovery and shaping to detailed product design work. You are well-versed in design methods, processes, and best practices for user-centered design and you understand how to apply them situationally. You stay up-to-date with new methodologies and practices and seek evolve the team’s operations in order to produce world-class work.

You are a strong systems thinker. You think broadly and holistically and understand how all the pieces connect together. In doing so, you continually identify key gaps in the customer experience and opportunities for improvement.

You have a strategic mindset and a vision-driven approach. You grasp and can articulate the broader vision and objectives of a product. With your ability to understand the high-level strategy, you excel at breaking down complex ideas into tangible projects and initiatives that align with the overall product strategy.

You drive the alignment with product strategy. You understand the importance of maintaining alignment with the overall product strategy while translating high-level visions into actionable projects. Your ability to identify and navigate dependencies, while keeping the bigger picture in mind, allows you to make informed decisions that support strategic directions.

You are a clear and persuasive communicator. You have various communication methods for influencing and driving alignment. You bring the voice of the customer to life, constantly advocating for our customers, users, and partners. You understand how to communicate with senior leaders for buy-in and how to vary that communication when working with partners, stakeholders, and team members.

You are results-oriented. You thrive in a fast-paced environment where execution is key. Your strong project management skills enable you to drive the execution of projects, ensuring that they are delivered on time and in line with the product strategy. You have a proven ability to balance multiple priorities and overcome obstacles to achieve successful outcomes.

You leverage research and data. You understand when to use qualitative or quantitative methods, how to synthesize all the insights, and how to translate them into actionable plans. You communicate what you learn with your team, work with teammates to iterate on solutions and measure the success of your work.

You are a skilled mentor, coach, and design leader. You have a passion and a track record of mentoring designers while at the same time growing your own skills. You've introduced and broadened design practices and enhanced design cultures. You plan and facilitate collaborative sessions, design jams, etc. with other designers and cross-functional partners to achieve the best results and get alignment on the team’s direction.

Things you’ll do

Tackle high-impact problems. You’ll embrace the challenge of solving complex, undefined problems that explore broad strategic areas. You’ll design innovative solutions that address user needs and drive business growth.

Shape Vision. You’ll collaborate with cross-functional partners to develop clear and compelling vision work for medium to long-term product problems.

Translate Vision. You’ll work with cross-functional partners to translate high-level vision and strategic objectives into tangible projects and initiatives.

Drive Organizational Collaboration. Collaborate closely with stakeholders across different teams and departments to ensure alignment. You’ll communicate design direction and strategy throughout the organization.

Mentorship and leadership. You’ll mentor and help grow other designers on the team, providing guidance and support in their professional growth. You’ll foster a collaborative and inclusive environment, encouraging the team to share work, push boundaries, and explore new ideas.

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

• Competitive: Zapier pays well among the technology sector.
• Equitable: Consistent pay practices; competency-based pay.
• Simple: Pay is well understood, and pay practices are built for scale.
• Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are (min - mid - max):

• USA: 184,100 - 230,100 - 276,100 USD
• Canada: 184,100 - 230,100 - 276,100 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity. We use a competency-based approach to base pay, which means we set pay for all Zapier employees based on their competency and skills demonstrated in their role. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high level of job knowledge and skills for their current role and level while at Zapier.

For more information on Zapier’s Total Rewards please click here.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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