Lead Designer, Design Systems

This role can be performed remotely anywhere within the United States and Canada.

Our mission at FullStory is to rid the world of utterly regrettable product experiences. A crucial byproduct of that mission is to imbue our customers with a deeper empathy for the people that use their software. 

Join a team of curious product people seeking to solve the most nuanced of problems, leaving nothing unquestioned or without thoughtful consideration. We go deep on the details, championing the little things that result in exceptional user experiences.

We are looking for a highly organized, systems-focused designer who both loves beautifully crafted design and the systems on which they’re built. You’ll work closely with peers across design, product and engineering, and operate with an intense focus on creating scalable solutions that remove barriers to productivity and enable us to deliver exceptional experiences at scale. In this capacity, you’ll drive healthy, sustainable, and predictable growth for the business.

Day to day, you'll:

• Work closely with designers, product managers and engineers to deliver experiences that are intuitive, cohesive and true to our brand
• Provide leadership and guidance to teams around using shared patterns and components, and identify gaps and opportunities to improve our current design system
• Work closely with designers to give feedback on designs and raise the bar of design excellence.
• Make improvement suggestions on tools and workflows.
• Present to stakeholders, consider feedback, update as needed, and gain buy-in.
• Maintain Figma design library and Design System documentation in ZeroHeight.

We’re looking for someone who:

• Has 5+ years of experience as a product designer with 2+ years focusing the majority of their time on design systems
• Has experience with the whole lifecycle of design systems work (e.g., driving the vision, strategy, roadmap, build, and adoption)
• Has experience with programming languages (e.g., HTML, CSS, JavaScript) 
• Has a portfolio demonstrating the ability to develop a well-considered and robust Figma component library

It would be amazing if:

• You have demonstrated understanding of information architecture, usability, UI and UX design
• You have knowledge of best practices for developing responsive web components, with inclusivity, accessibility, and internationalization in mind
• You’re passionate about design systems and knowledgeable about new technologies and processes within the field of design technology
• You operate with pixel-perfect attention to detail

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps.At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

FullStory is backed by world-class investors and has 300+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company, in three words:

• Empathy - Making a habit of empathy is a powerful way to maintain moderation and stay open to important information that doesn't originate inside your own head.
• Clarity - Few problems can survive their thorough description. By the time you can explain a problem in excruciating detail, especially to someone else, you know how to solve it.
• Bionics - "Study what humans do and figure out how to scale it." A dedication to building bionic systems ensures we maximally empower our users while minimizing our own unnecessary toil.

Benefits

• Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
• Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
• Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $4800 USD per calendar year.
• Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. When you apply, you will have the opportunity to share your pronouns, gender, ethnicity, and veteran status with FullStory to help us identify areas for improvement in our hiring and recruitment process. Completion of these questions is entirely voluntary. Any information you choose to share with us will be kept confidential and will not impact the hiring decision in any way.