What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Lead Content Designer, Work Management position?

The suggested salary for this position is $152,100-$185,900*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Lead Content Designer, Work job at Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a Lead Content Designer to join our Work Management, Solution Experience team and help deliver on our mission of empowering diverse teams to work differently, together.

We believe teams should never compromise on the best tool for the job. We support this belief by helping customers cut down on the collaborative friction that comes with an increase in tool adoption and data sprawl. Our team creates solutions to help customers onboard, adopt and administer practices and tools for distributed ways of working.

Your future team

As a Lead Content Designer for our Solution Experience team, you'll work with teams across our portfolio of Work Management products, including Confluence and Trello, and collaborate with our Platform and Customer Success teams to deliver cohesive end-to-end customer experiences. You'll be part of a growing and thriving Atlassian Customer Experience team, committed to putting our customers first.

What you'll do

Partner closely with product design leadership and other cross-functional stakeholders to identify, prioritize, and develop plans to address content experience challenges;
Lead strategic initiatives (determining needs, objectives, approaches, and evaluation criteria) that aim to deliver better experiences for our customers and help achieve business goals;
Collaborate with other content design leads to standardize content experiences and methodologies across product content design teams;
Define and share best practices for content delivery, maintenance, and governance;
Mentor and develop the craft of product content designers across Work Management
Work autonomously on the end-to-end experience for our Work Management solution experiences;
Collaborate with some of the industry's smartest (and nicest) people across our Engineering, Product, Marketing, Research, Data Science, Customer Success, and other teams; and,
Be a true champion for our users by living one of our core company values ("Don't F the Customer").

Your background

9+ years of professional content design experience, backed by high-quality writing, content strategy, go-to-market strategy, and communication skills;
Experience driving growth experimentation for enterprise software;
Strong facilitation and collaboration skills: you can demonstrate the ability to work with multiple teams, solicit and summarize feedback, and facilitate design discussions;
Openness to the iterative content design process – always showing work in progress, validating with customers and data, iterating, shipping, and learning; and,
Experience conducting and applying customer research, including design thinking and conceptual modeling.

More about our team:

Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey. We consider content to be a powerful and essential part of that journey. Our content designers work collaboratively across Atlassian to champion our design language, tell consistent stories, and craft great customer experiences.

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Lead Content Designer, Work Management

What you'll do

Your background

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