Lead Content Designer

About this role

As one of our earliest Content Designers at Faire, you’ll join a tight-knit, collaborative design team that cares deeply about creating beautiful and intuitive experiences for our customers. In this role, you’ll help shape Faire’s brand voice from within our product interfaces, writing product narratives and developing content frameworks that balance personality and delight with usability. Working with team members across product design, engineering, product management, and marketing, you’ll strive to understand our business goals and customers’ challenges to craft elegant flows and content design systems that help people successfully engage with our product and move through our experience with confidence. 

We’re looking for design-minded writers and content strategists who care about getting to know our customers, about the nuances of language and tone, and about the role of narrative in UX and product strategy.

This role can be based in San Francisco, CA, Los Angeles, CA, New York City, NY, Atlanta, GA, Toronto, ON, Kitchener, ON or remote.

What you’ll do

• Embed into a product pillar as the team’s content design expert, working with a team of product designers, product managers, and engineers to ship great product interfaces with thoughtful, usable, and delightful content.
• Partner with pillar leadership to understand quarterly priorities and lead high-impact, high-risk content project work, driving content design strategy with cross-discipline partners from initial kickoff to execution.
• Construct user flows, content wireframes, and prototypes that effectively communicate concepts for validation.
• Help shape and scale content design practice at Faire.
• Contribute strategic thinking to our style guide and overall design system, as well as our product features and roadmap.

Qualifications

Experience shipping product

You’ve worked with designers, engineers, and PMs to take a feature from initial concept to live code. You know how to roll up your sleeves and dig in on content design needs, whether it’s rethinking information architecture, reducing friction in a flow, or developing a new messaging framework. You can speak the language of interaction design and have solid product intuition, and you’re ready to advocate for cohesive content experiences.

An agile, collaborative leader

You have experience setting direction for large bodies of content design projects—advocating for and defining the business value of your work and bringing your partners, stakeholders, and leadership along in your design process. You’re a bridge-builder who is able to inspire and influence key stakeholders to keep high-impact work moving forward.

A knack for simplifying

Whether it’s turning a run-on into a 3-word phrase or defining the “so what” of a new feature, you’re a master simplifier. You help teams fight the urge to over-explain by partnering with design to create experiences that are deceptively simple and intuitive. 

A love for words

You understand the power of a perfectly timed pun. You know how to use punctuation to add rhythm, humor, or weight to a sentence. You have an opinion about em-dashes. Writing is your craft, and you find ways to infuse delight into the right moments to help bring our brand to life. 

• 6+ years in a UX writing or product design role. If you have other writing or UX experience that you think translates to this role well, we’d love to see your stuff, too. 
• Great communication & leadership skills. You should be able to present your decisions and processes clearly and confidently, regardless of audience. 
• A collaborative approach. You’re a great partner to other designers and your cross-functional teammates.
• A growth mindset. You’re open and receptive to feedback, and can adapt quickly in a fast-paced environment. 
• A sense of humor. We spend a lot of time together—even if that’s on Zoom these days. Sharing gifs and laughing over lunch keeps our team energized and inspired.

We value candidates that bring a range of experience from different industries and a variety of creative influences. If you’re a maker or retailer yourself and can bring first-hand experience and empathy for the small business and entrepreneurial journey, tell us your story!