Junior User Research Coordinator

Let's go back to the chaos of company spending. Think of this, you're one of those lucky employees who are high up enough to get your own company credit card (yay!), but you're the only one in your team who has one (nay!), so come month-end, you're collecting this eclectic pile of crumpled receipts and invoices on your desk (nay!). You're nagging your team ("please give me all receipts today!"). You get emailed pictures of blurred receipts, and you get forwarded flight confirmations. It's one big puzzle, and you're not in the mood for riddles.

Oh, what a joy it is to be a manager. You block off your Friday to deal with admin like this. You go through the spreadsheet that your Head of Finance has sent you, and you finally start matching receipts to missing expenses. You realise that someone made an Alibaba order, and you don't know how to categorise that expense (to be honest, you don't even know what was bought).

Happy Friday to you.

Pleo solve today's company spending problem. We empower companies with an app that links up to prepaid cards. Every person gets a card and is trusted with spending company money. After all, if you're trusted enough to be hired, you should be trusted enough to spend money responsibly.

Pleo’s User Research team is a young, small dynamic team of Research/Design profiles who help shape the overall customer and user understanding at Pleo. Our focus is especially on providing the company with strategic insights to drive the long-term company direction. 

Simultaneously, we’re on a mission to democratise research and enable different people and profiles to interact with our customers regularly to ensure all our innovations are founded on real experienced needs.

That’s why we’re now looking for a Junior User Research Coordinator profile to join our team and help us and the product organisation engage and recruit customers for ongoing discovery research and usability testing.

Over time we expect the candidate to succeed in streamlining and automating the recruitment process to such an extent that they would be able to focus more of their time on other research operation tasks such as updating and managing our research library or helping scope future research projects.

You will

Primary Responsibilities: 

• Drive the hands-on recruitment process of research participants for the product organisation at Pleo
• Coordinate and schedule research sessions, ensuring alignment with team and project timelines
• Act as point of contact for participants throughout the research process and foster positive relationships to encourage future participation
• Work to streamline, automate, and document Pleo’s research recruitment tools and processes
• Set up and manage future customer panels and beta testing labs

Secondary

• Support the research team in managing and updating the customer repository at Pleo
• Support all teams in locating and activating existing customer knowledge 
• Support product teams in setting up new discovery research or usability testing by advising on research tooling and methodologies
  
  

The nitty gritty skills needed
As this is an entry-level position, don’t be discouraged from applying even if you’re newly graduated. We’re looking for these traits in the ideal candidate:

• Strong communication skills as you will be interacting directly with our customers as well as with all levels of our product organisation 
• Technical flair as part of the job is updating and streamlining our existing tools and processes to our advantage
• You’re a self-starter who loves to invent solutions to get stuff accomplished 
• You have an interest in and foundational understanding of user research methodologies 
• Organised and structured is your trademark

We'll geek out if you

• Have professional proficiency in any of the following languages (apart from English): German, French, Spanish, Swedish, or Dutch
• Have coordinated outreach campaigns or managed customer panels or communities previously
• Are up-to-date with GDPR laws and ethical guidelines for processing customer data
• Love working with multimedia, eg. editing videos, curating content
• Have worked with research taxonomies and tools such as Dovetail
  
  

Show me the Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with  your salary in other markets 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays (Subject to location sometimes)
• You can work remotely in this role :) 
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme