Junior Content Designer

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

People come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next pay check, creating a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached over 5 million users and plan to double that number each year... which is where you come in.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

The role

A chat-first product, Cleo is right on cutting edge of AI design, creating brand new technologies to capitalise the remarkable recent advancements in this space.

As a content designer, you’ll be responsible for solving design challenges through words, concepts, systems and terminology. At Cleo this often means (but is not limited to) creating new chat experiences, helping train large language models on our uniquely irreverent tone of voice, and working alongside an incredible team to build one of the most powerful AI’s in the world, with the unique personality to match.

What you’ll be doing

• Collaborating with product designers, researchers and developers to create products that improve how people manage their money
• Designing content for new conversational flows be these jokes for existing modes (like roast and hype) or creating financial insights to help people budget better or spend more wisely
• Gathering and creating data to help train our large language model on Cleo’s distinct tone of voice
• Analysing user asks to improve Cleo’s understanding of their questions and needs
• Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them

Want to know more about what modes are and how they work? Check out this blog post

What we’re looking for

• A passionate writer, with an interest in writing for user-centred products
• A desire to learn, this is a varied role working closely with data scientists and AI, so an interest in new technologies is really important, though training will be provided
• A collaborative approach to writing - at least once a week we get together as a team to throw ideas out and try and write lines for the app
• An ability to adapt to different writing styles, voices and mediums
• Strong proofreading and editing skills
• Someone switched on and culturally aware. You know what’s trending on IG and TikTok
• Someone passionate about Cleo’s mission: empowering people to build a life beyond their paycheck

How long will the process take?

We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get know each other.

Step 1: An initial call with a member of our Talent team to find out more about your experience and why you want to work at Cleo

Step 2: A 45 mins call with our Lead Content Designer to talk through your writing experience and approach and tell you more about Cleo’s content design team

Step 3: A 60 mins task interview working in collaboration with a couple of our content designers

Step 4: A final 45 mins behavioural interview based around Cleo’s values

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a UX1 level and we can pay £27,000 - £36,000 p.a depending on experience.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love for you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other benefits

• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• 1 month paid sabbatical after every 4 years at Cleo
• 6% employer-matched pension in the UK
• An annual training budget & internal training to level up your skills
• Regular socials and activities, online and in-person
• We'll pay for your Open AI subscription
• Online mental health support via Spill
• And many more!