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Head of UX Research

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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.


We are looking for a leader for our growing UX research practice interested in nurturing a strong research culture in a high-growth company. Research is a part of Braze’s DNA and we are seeking an experienced mixed-methods research practitioner who has demonstrated, by example, how research can add value at every stage of software development. We need someone who excels at forging cross-functional relationships, working with designers, writers, product managers, and engineers, in addition to partnering with customer success, sales, and technical support teams. Candidates should be highly-organized, an effective presenter of information, and find speaking with many people throughout the course of the day energizing.


Our product team relies on a number of qualitative and quantitative data points to understand our customers, and inform product decisions. You will have three immediate focus areas: 

  • The growth and development of research leaders within the organization, and continued growth of the team
  • Crafting and representing the vision and mission for UXR at Braze
  • Optimizing research operations that scale with the growing organization

You will join a growing team of exceptional researchers in molding an ideal research practice in an organization that already understands its value.


  • 5+ years of experience as a UX research practitioner post-Bachelor’s degree
  • 3+ years of managing a UX research team
  • Exceptional interpersonal skills
  • Extensive knowledge of how, and when, to employ various research methods (e.g. generative/evaluative, quant/qual, informal/formal, etc.)
  • Strong penchant for documentation, and knowledge-sharing
  • Clear and concise communication skills
    • Nice to have:
      • Experience building a UX research practice in a high-growth environment from scratch
      • Experience working on at a high-growth SaaS company, particularly Enterprise SaaS
      • Experience working closely with Product, Engineering, Product Marketing, and Data teams


  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
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About Braze
Power customer-centric interactions between consumers and brands in real-time
Analytics, CRM
1000+ employees

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