Head of UX Research

WHAT WE'RE LOOKING FOR:

We are looking for a leader for our growing UX research practice interested in nurturing a strong research culture in a high-growth company. Research is a part of Braze’s DNA and we are seeking an experienced mixed-methods research practitioner who has demonstrated, by example, how research can add value at every stage of software development. We need someone who excels at forging cross-functional relationships, working with designers, writers, product managers, and engineers, in addition to partnering with customer success, sales, and technical support teams. Candidates should be highly-organized, an effective presenter of information, and find speaking with many people throughout the course of the day energizing.

WHAT YOU'LL DO:

Our product team relies on a number of qualitative and quantitative data points to understand our customers, and inform product decisions. You will have three immediate focus areas: 

• The growth and development of research leaders within the organization, and continued growth of the team
• Crafting and representing the vision and mission for UXR at Braze
• Optimizing research operations that scale with the growing organization

You will join a growing team of exceptional researchers in molding an ideal research practice in an organization that already understands its value.

WHAT YOU HAVE:

• 5+ years of experience as a UX research practitioner post-Bachelor’s degree
• 3+ years of managing a UX research team
• Exceptional interpersonal skills
• Extensive knowledge of how, and when, to employ various research methods (e.g. generative/evaluative, quant/qual, informal/formal, etc.)
• Strong penchant for documentation, and knowledge-sharing
• Clear and concise communication skills
  • Nice to have:
    • Experience building a UX research practice in a high-growth environment from scratch
    • Experience working on at a high-growth SaaS company, particularly Enterprise SaaS
    • Experience working closely with Product, Engineering, Product Marketing, and Data teams