WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT WE'RE LOOKING FOR:
We are looking for a leader for our growing UX research practice interested in nurturing a strong research culture in a high-growth company. Research is a part of Braze’s DNA and we are seeking an experienced mixed-methods research practitioner who has demonstrated, by example, how research can add value at every stage of software development. We need someone who excels at forging cross-functional relationships, working with designers, writers, product managers, and engineers, in addition to partnering with customer success, sales, and technical support teams. Candidates should be highly-organized, an effective presenter of information, and find speaking with many people throughout the course of the day energizing.
WHAT YOU'LL DO:
Our product team relies on a number of qualitative and quantitative data points to understand our customers, and inform product decisions. You will have three immediate focus areas:
You will join a growing team of exceptional researchers in molding an ideal research practice in an organization that already understands its value.
WHAT YOU HAVE:
WHAT WE OFFER
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