Head of User Research

As a Head of User Research at N26, you will…

• be responsible for the user research function, including research quality, relevance & impact, operations as well as compliance & ethics.
• be part of the UX leadership team, reporting to the Director of Product Design and working together with the Heads of UX to continue to grow, maintain and improve the UX and Design function.
• define a vision for the function and drive it forward in alignment with other leadership members within UX & Product. 
• create the right environment for proactive strategic research to be done to inform innovation.
• be the people manager of all 11 user researchers. and grow the function and team further. 
• Coach all the members of your 10+ team and ensure they have a direction set in terms of goals and expected outcomes.

This is you…

You have a track record in building and managing a high performing UX Research team in a digital product company before, idelally with a mobile focus. You've already drove strategic initiatives in the research function before and can deliver actionable examples to that, which ideally involved multiple researchers in a product company. You are also experienced in scaling and growing research teams and have a successful trackrecord in people management of individual contractors as well as people managers.

You have worked as a user researcher yourself in the past and bring experience in democritising user research , too. You are a great mentor and coach for your team and shine throughout your strong strategic thinking capabilities.

You are a strong communicator, advocate for and socialise actionable insights in a clear and compelling way across the whole organisation and the Product Leadership team.

• Excellent storytelling skills to communicate complex concepts clearly and persuasively
• Build bridges between different disciplines (insights disciplines, ux, product…)
• Have a vision for a thriving mixed-methods research function & product organisation
• strong pragmatic problem solving attitude

Nice to have: 

• Experience in the FinTech domain.
• Being a customer of a digital bank.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
• Health & Life insurance, personal development budget, German or Spanish language classes, fitness memberships, childcare services, N26 premium bank card, and your choice of a Mac or Windows laptop
• 26 vacation days per year in Germany, with an additional day for each year of service - up to 30 days
• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
• A relocation package with visa support for those who need it

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has over 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.