Head of Product/UX Research

What we're looking for

We’re looking for an experienced manager to lead a team of mixed-method researchers. Reporting to the VP of Research and Design, you will be responsible for overseeing the day-to-day operations of the research team, managing research projects, and collaborating with cross-functional teams to deliver actionable insights that drive business decisions and influence product strategy. A successful candidate will be an inspirational people leader, collaborative cross-functional team player, and excellent coach and mentor.

You will

• Attract, develop, and retain a diverse, world-class team with a strong sense of purpose and belonging; providing guidance, mentoring, and coaching to ensure the team is performing at their best
• Create the context for your team to thrive with relationships, rituals, and processes that streamline delivery, while facilitating collaboration with cross-functional partners
• Scale the impact of research through enablement and operational rigor 
• Build relationships and navigate the organization to understand where there the biggest insight gaps exist and how research can align opportunities to the top business priorities
• Partner with senior leaders in strategic planning, ensuring the voice of the customer is well-represented in decision-making forums 
• Manage relationships with research vendors and contractors as needed
• Stay up-to-date with the latest research methods and tools to ensure the team is using best practices and delivering high-quality research insights

You have

• Experience leading product, design or market research efforts, both as a lead researcher and manager; preferably in an R&D organization 
• 5+ years of people management experience, with the ability to motivate and inspire a team
• Excellent project management skills
• Strong analytical skills, with experience in quantitative and qualitative research methods and know when to apply them during each product phase and how to teach them
• Excellent storytelling skills, with the ability to present findings to stakeholders at all levels of the organization
• Experience providing recommendations that help shape product strategy
• Passion for helping cross-functional teams increase their understanding of research
• Advanced degree in research, psychology, social sciences, human factors, HCI, or other related field

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. 

In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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