Head of Product Rider & B2B

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona or feel free to work 100% remotely in the EU*

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

The mission of the design team in FREENOW is simple: “Meet business goals by creating unique and delightful user experiences”. At FREENOW we believe that we can achieve our goals with a unrivalled user experience and solve our user’s pain points by building something “unique” in all our apps (passenger, drivers, B2B Admin and Offline dispatchers) with a lot of local market context. We have a very talented design team of designers, researchers and content creators.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of who strives for excellence and likes to have fun.  Are you ready for your next ride?

The Rider team in Freenow is responsible for crafting all the great user experiences for our passengers and B2B clients for all our multi-mobility products like Ride hailing, Taxi, E-Scooters, Bike, Car rental, Public transportation etc.  This team primarily owns our iOs and Android passenger apps, B2B admin tools, web tools, and also all our external partner integration APIs. The Rider team is continuously innovating and optimising our user experiences with high quality UX, personalisation and going deeper in solving user problems. They are primarily responsible for business metrics like NAUs, Retention, CLV, Passenger NPS to name a few.

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for a seasoned product leader with experience in leading a competent product organisation, deep experience in building and optimising high scale tech products that create a compelling value proposition for the consumers and the business. 

• Define and drive the product strategy for the Freenow consumer products that improves and delivers great user experiences for both our B2C and B2B customers.
• Collaborate with engineering, design, analytics and data science to define an ambitious product strategy, develop and maintain a prioritised product backlog, and execute on delivering great experiences for users.
• Build and mentor a team of highly capable junior and senior product managers
• Be extremely customer-centric and able to empathise with customer pain points.
• Have a very first principle problem solving mindset who is always challenging the status quo of doing things and has the ability to break a complex problem into smaller problems that can be solved efficiently.
• Launch minimum-loveable-products based on quantitative and qualitative data on user behaviour and experimentation, as well as being able to continuously iterate your product to enable more delightful customer experience.
• Oversee product launches, product marketing, and other go-to-market activities for all Rider and B2B products.
• Communicate effectively with both technical and non-technical stakeholders, ensuring that the team's work is well-understood and well-supported.
• Able to use data to drive decisions, measure product performance, and communicate impact and get buy-in from senior executives.

TO BE SUCCESSFUL IN THIS ROLE:

• Minimum 3+ years experience as a Head of Product/Director of Product and managed a team of at least 3-5 product managers
• Previous experience in Internet consumer facing industries such as eCommerce or any multi-sided marketplace is required
• Good understanding of how to build great consumer experience for mobile apps serving millions of users spread in multiple geographies
• Excellent analytical skills and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Empathy for users and a drive to discover and resolve their pain points.
• Excellent business acumen, customer-centric, team and results-oriented.

BENEFITS & PERKS IN A NUTSHELL:

*in one of the countries where we have a legal entity

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

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