Head of Product - Marketplace

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona or feel free to work 100% remotely in the EU*

FREE NOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

The Marketplace team in FREENOW powers the core algorithms and system interfaces that make it possible for us to efficiently manage our mobility marketplace. This team primarily owns dispatch, pricing and surge products to ensure that the incoming passenger requests on all of our on-demand and scheduled services are fulfilled by the most suitable driver partners on the ground and priced efficiently. We use cutting edge technology and data science led optimisation to simultaneously run the many optimisations and choices needed to make this possible. The Marketplace team is continuously building and optimising algorithms that can robustly scale and dynamically adjust themselves at any level of underlying driver supply and incoming demand, so that we are able to fulfil every request on the FREENOW platform at the highest level of efficiency.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strives for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for a seasoned product leader with experience in leading a competent product organisation, deep experience in building and optimising high scale tech products that create a compelling value proposition for the consumers and the business. 

• Define and drive the product strategy for the FREENOW Marketplace that improves efficiency and deliver great user experiences for both passengers and drivers.
• Collaborate with engineering, design, analytics and data science to define an ambitious product strategy, develop and maintain a prioritised product backlog, and execute on delivering great experiences for users.
• Build and mentor a team of highly capable junior and senior product managers
• Be extremely customer-centric and able to empathise with customer pain points.
• Have a very first principle problem solving mindset who is always challenging the status quo of doing things and has the ability to break a complex problem into smaller problems that can be solved efficiently.
• Launch minimum-loveable-products based on quantitative and qualitative data on user behaviour and experimentation, as well as being able to continuously iterate your product to enable more delightful customer experience.
• Oversee product launches, product marketing, and other go-to-market activities for all marketplace products.
• Communicate effectively with both technical and non-technical stakeholders, ensuring that the team's work is well-understood and well-supported.
• Able to use data to drive decisions, measure product performance, and communicate impact and get buy-in from senior executives.

TO BE SUCCESSFUL IN THIS ROLE:

• Minimum 3+ years experience as a Head of Product/Director of Product and managed a team of at least 3-5 product managers
• Previous experience in Internet consumer facing industries such as eCommerce or any multi-sided marketplace is required
• Previous marketplace experience or good understanding of how to balance supply and demand is preferred, though not necessary
• Excellent analytical skills and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Empathy for users and a drive to discover and resolve their pain points.
• Excellent business acumen, customer-centric, team and results-oriented.

BENEFITS & PERKS IN A NUTSHELL:

*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

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