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Head of Product Marketing - Operations and Planning (AU or NZ)

Learning and development budget
This job offer is closed.
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

The Head of Product Marketing Operations and Planning will be responsible for driving operational excellence across our product marketing workflows and processes that will support and increase collaboration with global and regional teams across Xero. This role will have ownership of key planning and operating models that allows Xero to communicate and deliver meaningful value to our customers in a more effective way.
It will be your responsibility to:

Provide visibility of defined customer facing initiatives across the business.
Ensure the right people - key stakeholders and initiative enablers - are engaged in a timely manner.
Enable the business to balance product  and customer readiness through a cross functional collaborative GTM process. 
Drive for strategic sequencing of initiatives  to maximise customer value.

You will also be responsible for helping our teams adopt and adhere to new tools and processes.

*PLEASE NOTE: We are open to the location of this role in either AU or NZ.
All applications regardless of AU or NZ location may be submitted to this advertisement.

What you'll do

  • Lead and support a team of all star Product Marketing Operations Managers
  • Provide strategic and operational leadership on the design, management, governance, measurement and adoption of op and planning models created
  • Influence cross functional teams to ensure adoption of GTM practices across Xero
  • Lead EGM and XLT level reporting for the product marketing team, including weekly, monthly, quarterly status reports 
  • Drive the consultation, collaboration and engagement across the key impacted teams, including leadership buy-in, and engaging the change management team where appropriate
  • Responsible for the ongoing maintenance of specific op models including the identification of  opportunities on small iterations where improvements are needed on existing processes etc
  • Pilot projects and operational requirements where required, to establish learnings prior to broader implementation
  • Unpack and rebuild workflows where needed for op models that Product Marketing Ops team look after,  or help consult/influence on other programs of work for other teams
  • Manage communications, education and training required to implement and maintain op models, maintaining accuracy of content in resources supporting this
  • Track stakeholder acceptance and process deployment effectiveness; and implement contingency plans as needed
  • Collaborate with your Operations peers - across product, customer, strategy and technology to plan the cadence of hiring to reach forecasted team sizes across cities. 
  • Remain up to date with relevant changes and trends in effective distributed team working practises, continually growing a knowledge of how they may impact and enhance ways of working, with the view to embed these practises across the portfolio
  • Support the PMLT to drive an operating rhythm that cultivates a fun, rewarding, diverse and results-driven culture that lives and breathes our Xero values

What You'll Bring with You

  • A pragmatic and structured thinker with the personal confidence and presence to be able to interact and influence effectively with both executive management and highly skilled individual contributors
  • Creative change driver, never wanting to settle for good enough or the status quo
  • Curious, resourceful, and analytical with a big picture mindset
  • Humble and consultative with high business acumen and very comfortable with ambiguity
  • Love for storytelling and influential communications- being able to drive organisational change and create excitement around change
  • Ability to quickly build trusted and effective relationships across the business
  • Optimistic and organised, able to pivot quickly based on shifting priorities without dropping the ball on important but not urgent programs of work
  • Excellent interpersonal skills with the ability to contribute meaningful and accurate advice
  • Takes #ownership of problems and executes a pragmatic and collaborative approach to their resolve
  • Previous marketing operations experience is essential 
  • Experience developing, running and maintaining marketing operational rhythm and artefacts to ensure cross functional alignment
  • Proven experience collaborating and building trust and effective working relationships with stakeholders across all levels of the business
  • Proven ability to influence outcomes at a range of levels from individual contributor to executive level leader 
  • Experienced with managing confidential information with integrity and diplomacy
  • Strong skills in business delivery
  • 10+ years experience.
Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.  Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Xero
Xero is a New Zealand–domiciled public technology company, listed on the Australian Securities Exchange.
Accounting, Billing
1K-5K employees

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