Head of Product- Logisitics (Remote)

OLX is looking for a customer-obsessed & entrepreneurial Head of Product to help build a world’s best omnichannel experience for selling used cars as part of the Seller Experience product group within the OLX Autos business unit

The Internal Operations Product group plays a very critical role in shaping the experience and ensuring that customers and internal teams get the best possible experience and tools to get the job done.

In this role you will work at the intersection of business, operations, design and engineering to shape and drive Olx autos products that help improve the lives of millions of sellers in emerging markets primarily across Asia, Europe and the Americas.

What will you do?:

As a Head of Product, in a global organisation with operations in more than 40 countries as Olx and 10+ markets as Olx Autos, you have an enticing and challenging role with a huge opportunity to make selling cars a uniquely modern experience, delivering value to the
customer and efficiency to the company.

You will be responsible for inspiring and crafting an actionable product strategy to identify, prioritize and solve for core problems that our business face while trying to make car transactions available across a multitude of regions.

You will collaborate with peers and leaders across product analytics, product design, research, engineering, QA, business, operations and customer support teams and other external partners to build an ideal customer experience for the user and a scalable logistics solution for the
business.

You will lead the vision to ensure cars and customers meet at stores, at the customers homes, that documentation is handled properly and that everything arrives on time, in good shape and at the best possible cost.

On a day to day basis, you will be expected to

• Actively listen and connect with customers (current and potential) and their needs on a direct basis frequently.
• Actively look out for best in class solutions to reach an experience goal and draft make/ buy and partner decisions to the exec team as required within the overall business logistics vision.
• Work closely with market operations to understand the challenges they face and local nuances that need to be applied to a global logistics solution.
• Objectively prioritising opportunities and deciding with a bias for action.
• Ability to operate in innovation garage mode, and drive product discovery and delivery in rapid cycles with design sprint and kanban/scrumban type approaches.
• Define and own success metrics to improve customer efficiency and effectiveness
• Obsess over problem solving, UX details and user centric design (mental models, storyboards, personas, contextual research, prototyping).
• Have a fixation on making internal teams and customers’ life easier.
• Pull and analyze data from different self-serve internal sources, funnel data, key industry benchmarks, and emerging trends to deliver high-quality and actionable customer centric product / feature proposals and user stories
• Own and drive well prioritised product and feature roadmap that balances metric movers, customer delights and customer asks.
• Develop detailed product specifications in collaboration with business, design, and development teams as required.
• Mentor product managers in this space.

Who we’re looking for:

• Education: Bachelor’s degree, preferably in Computer Science & Engineering from tier 1 Institution. Preferred - MBA from tier 1 institution - not mandatory
• Work experience: 7+ years of experience in Product Management (where majority is in a consumer Internet or e-commerce company). At least 3 years+ experience solving complex logistic problems or building logistics solutions.
• You are obsessed about users - you place yourself in the position of your users to make something amazing for them. You have driven user research and usability studies in the past
• You like to solve problems, dig into data and find creative solutions
• You are passionate about mobile apps, always on the lookout for that new application and tech products that makes life easier
• Bonus: Experience in innovation consulting or product design prior to your stint with product management.
• Bonus: Scaling / growing a native app
• Bonus: 3+ years of experience in applying artificial intelligence to solve complex real-world problems, especially route management, scheduling and other adjacent areas..

What we’ll give you:

• An opportunity to shape a largely unorganised industry and help millions of car buyers and sellers transact with trust and efficiency.
• Passionate colleagues who will share the dream and drive to deliver the most trusted, convenient and innovative car buying and selling experiences.
• Set up and support to quickly experiment & test ideas that bring impact in every stage of product development & discovery.
• Drive progress in customer experience in one of the highest priority areas for the business and leadership.
• Opportunities to speed up your learning and development across your role relevant areas
• Competitive salary and significant benefits
• Paid lunches, snacks and beverages throughout the day (when we are back in office post Covid).
• International career and growth opportunities