Head of Product Design

Overview

As the head of design at Recharge, you’re an e-commerce expert and have strong opinions about how people consume products and how brands engage their shoppers.  You believe that there is a sea change happening in e-commerce, where shoppers are moving beyond transactions with a merchant and forming ongoing relationships.  Dreaming up ways in which brands can engage with their shoppers, to deepen their relationships is one of the main reasons that inspired you to join Recharge.

You believe that design starts with personas, user stories, and enough research that gives us insight into how we build products that our merchants and shoppers will enjoy using.  You believe in paper prototyping and other rapid prototyping techniques to inform how we build products that just work and you firmly believe that prototyping before you start development is a way to move faster, not slower.  

Having seen companies grow to Internet-scale, you appreciate the value of design systems and you have strong opinions about how such programs are rolled out inside a company.  

Your strong opinions about design systems, design approach, and the future of e-commerce serve you well in this role because Recharge’s design journey is just getting started.  As the leader of a small team of three today, you’re relishing the opportunity of mentoring a team of high potential individuals who are eager to learn from you and your experience of over a decade in the field.

You report to the SVP of Product and Engineering, Han Yuan at Recharge, and have the same seat at the table as the head of product, head of product marketing, and head of engineering.  As a partner in the research and development process, you provide the checks and balances to ensure that Recharge is always building a product that serves the company’s needs in a way that customers readily understand and adopt.

You know you’ve succeeded at Recharge, when people talk about Recharge as a thought leader when it comes to powering the merchant shopper relationships of some of the world’s biggest brands, and have built a design team that influences all of Recharge’s decisions both large and small.

What you’ll do

• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Set and execute the design strategy for the product, ensuring that our user experience is a competitive i across all touch points.
• Drive continuous improvement of our merchant experience by improving on existing and new feature designs, while balancing and incorporating customer feedback and product strategy. 
• Build, manage, and develop a team of designers to enable this org to scale alongside the rest of the company.
• Partner closely with various stakeholders including Product, Engineering, and Marketing to drive both the strategy and execution of user-centric design experiences.
• Build and scale both our systems and our strategies, ensuring the team is well-positioned to keep up with the hyper growth of the company.

What you’ll bring

• 10+ years of management experience leading design teams at companies that are at Internet-scale at either an e-commerce or a payments company
• Deep understanding of Figma best practices
• Understanding how to reconcile design ambitions with an API-forward approach
• Experience building a user research motion
• Rapid prototyping/iterative design
• Experience building information architectures used by millions of users
• Experience building design system efforts from scratch
• Experience attracting, growing, and retaining design talent 
• Experience driving collaboration between design and the engineering, product management, product marketing, and quality teams.
• Experienced using design thinking to drive product strategy.