Head of Product Design

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona or feel free to work 100% remotely in the EU*

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

The mission of the design team in FREENOW is simple: “Meet business goals by creating unique and delightful user experiences”. At FREENOW we believe that we can achieve our goals with a unrivalled user experience and solve our user’s pain points by building something “unique” in all our apps (passenger, drivers, B2B Admin and Offline dispatchers) with a lot of local market context. We have a very talented design team of designers, researchers and content creators.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of who strives for excellence and likes to have fun.  Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for an experienced and passionate hands-on UX leader who is responsible for the entire Design organisation at FREENOW. This includes the design and research team across our 4 users: Passengers, Drivers, B2B company admins and Offline Dispatchers. We expect you to delight our customers with exceptional user experiences; to grow and develop our UX team; and to co-develop our product vision and strategy. As Head of Design, you will use your craft, collaboration, team leadership, and product thinking skills to inspire the UX team to design innovative and valuable solutions for our customers. 

• You design. You contribute with your own hands to solve the most complex problems.
• Raise the role of UX in the organisation by influencing all senior stakeholders.
• You are so passionate about design and research that you obsess over small details and want to participate in all design discussions. Provide support, guidance, and feedback to all product teams on their path to creating exceptional user experiences 
• Together with UX leaders set the vision and strategy for the UX group that aligns UX Design, Research, and Writing
• Create clarity around what success means for UX team (what standards we are aiming for, what principles we follow, how we see our impact and evaluate success) and how it contributes to the success of our product and business goals
• Have a problem solving mindset, always challenging the status quo of doing things and breaking a complex problem into smaller problems that can be solved efficiently.
• Recruit, coach and mentor a team of UX Managers/ICs who lead different product areas as well as a User Research lead and help them develop their impact and success of their teams
• Be extremely customer-centric and able to empathise with customer pain points.
• Launch minimum-loveable-products based on quantitative and qualitative data on user behaviour and experimentation, as well as being able to continuously iterate your product to enable more delightful customer experience.
• Along with Product Leaders, oversee all product launches, product marketing, and other go-to-market activities for all products.

TO BE SUCCESSFUL IN THIS ROLE:

• Minimum 3+ years experience as a Head of Design/Director of Design and managed a multi-disciplinary team of Designers, Writers, and Researchers
• Previous experience in Internet consumer facing industries such as eCommerce or any multi-sided marketplace is required
• Have previous experience working within a Product company and shaping strategy together with cross-functional partners from Product and Engineering
• Excellent communicator and storyteller, able to communicate the “why” to stakeholders
• Excellent design skills and ability to get your hands dirty to give tangible feedback to teams on how a good design should look like.
• Empathy for users and a drive to discover and resolve their pain points.
• Excellent business acumen, customer-centric, team and results-oriented.

BENEFITS & PERKS IN A NUTSHELL:

*in one of the countries where we have a legal entity

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US: