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The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Head of Design Operations job at Klarna

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Summary

Klarna is the place where change is happening. Fast. We are in a scaleup phase with a foundation in place while still being formable. Our focus is moving from payments to shopping. From invoices to inspiration. Having 90 million shoppers and 200K+ retailers is great, but we are nowhere near done. The challenge ahead is to lift the product and all aspects of design to even higher levels. We’re not just trying to raise the bar. We want to be the bar. For that, we need a leader for leaders who knows what it takes to work as a designer. Someone to drive excellence and to challenge the status quo.

The purpose of the Design Competence at Klarna

The Design Competence ensures Klarna’s products serve our customers’ needs, fulfilling these needs in easy-to-use, enjoyable, and innovative ways. Our competence is dedicated to enhancing and redefining the world’s smooothest shopping experience – constantly raising the bar on delightful and intuitive product experiences. We do this through rigorous user research, championing the craft and execution of our products, developing design systems and tooling, and curating Klarna’s voice.

As Head of Design Operations, you will be responsible for driving the Design Competence culture, developing the programs that enable continued organizational growth, and amplifying design throughout Klarna. The role is a key member of the Design leadership team. (reporting to the VP of Design)

High level responsibilities

Hire, mentor, and lead the design operations team with a focus on the ability to scale and deliver Design Competence excellence in a sustainable way.
Articulate and amplify the unique opportunities and culture of design at Klarna, owning the recruitment and hiring process.
Partner with Design leadership to create and contribute to strategic initiatives that shape the future direction of the Design Competence.
Define and drive the initiatives and programs within the competence that define the ways of working, traditions and behaviors of the entire team.
Drive excellence for the Design Competence by being a source of inspiration through showing by doing.
Represent Klarna thought leadership on an industry-level.

Qualifications

Experience in a head of design operations or similar role in a scaled organization.
Experience building, leading and developing broad programs within a large or fast-growing organization.
Experience and understanding of product development within a product organization.
Have developed or improved design processes working with your partners such as legal, finance, marketing, and engineering.
Experience developing strategic initiatives, opportunity analysis, and negotiating business trade-offs.
Experience working autonomously to influence decisions across organizational boundaries.
Experience in fast-paced and growing start-up environments, such as product companies, growing startups.
Proven ability to lead through inspiration.
Excellent written, verbal, and storytelling skills in English.

About Klarna Design

We are a multidisciplinary design community, consisting of Product Designers, Brand Designers, UX Researchers, UX Writers, Front-end Designers and Design Operations. We love to create appealing and distinctive experiences within our products, services and brand. We possess a clear vision for building a strong community, passion and drive for great customer experience that goes above and beyond.

Required when applying for this role

Your resume in English.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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Head of Design Operations

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