Head of Design & Research Operations

At Airtable, our mission is to democratize software creation. We’re building a platform that empowers software users to become software creators building bespoke solutions for their teams and business.

We’re looking for a Head of Design & Research Operations to build and manage our design & research operations team by creating scalable processes and managing tools that enable us to be operationally efficient. If you are detail and process-oriented, well-organized, and enjoy working with a collaborative team in a fast-paced environment, we’d love to work with you.

What you'll do 

• Build and manage the design & research operations team
• Partner with the design and research leadership team to create and execute a strategy and vision for the operations function
• Own the research team’s participant recruitment process
• Ensure that our processes and tools are efficient and compliant while providing a delightful end-user experience
• Identify, document, and evangelize best practices
• Create scalable processes that will enable our design & research team to be operationally efficient
• Identify, evaluate, onboard, and manage tools
• Partner with cross-functional partners to ensure that the team is fiscally responsible and legally compliant
• Oversee vendor management for the design & research team
• Manage the budget in collaboration with the design and research leadership team, as well as the finance team
• Communicate the status of design and research projects and initiatives across the company

Who you are

• You have professional experience in design operations or research operations (ideally both), program management, or related role, ideally in a B2B SaaS company
• You have built and managed a team
• You have improved and scaled design or research practices across an organization
• You have experience with data privacy policies (e.g., GDPR), onboarding and managing vendors (including sourcing, selection, drafting SOWs, negotiating scope, and cost), procurement, and expense management systems
• You have experience with design (e.g., Figma) and research tools (e.g., Ethnio, Optimal Workshop, Qualtrics, User Testing)
• You have worked in an ambiguous, fast-paced environment
• You have collaborated with a cross-functional team
• You are a clear and concise communicator
• You are a creator

What we offer

• We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
• High deductible health plan available with health savings account contribution
• Complimentary One Medical membership for individuals and dependents
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
• Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• 16 weeks of parental leave
• Annual Learning & Development wallet to support your career development
• Emergency backup care for dependents 
• Access to financial planning and legal support

About Airtable 

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we're just getting started!