Group Product Manager, Shopper Experience

About the Role

This isn't your ordinary gig—it's a chance to shape the future of food tech as we know it. Reporting directly to the VP Product & Design, you'll spearhead our mission as the guardian and leader of the Shopper Experience. Imagine leading the team that owns vision behind every click, every scroll, every tap, every moment that brings foodies closer to their culinary dreams. It's not just a role; it's an opportunity to carve your legacy in an industry ripe for reinvention.

What You'll Do

CookUnity's vision is bold: to unite millions of shoppers with thousands of food creators, igniting their entrepreneurial spirit. Armed with a growth mindset and obsession for customer happiness, you'll infuse innovation, tech prowess, and UX magic into every interaction.

In this role, you’ll become the driving force behind uncovering customer pain points and diving deep into the minds of food shoppers. You’ll leverage eater insights and transform them into actionable product recommendations that propel our organization forward. Your strategic vision and transformative thinking will shape the future of our shopper experience, ensuring that we not only meet but exceed customer expectations.

You’ll establish and utilize best practices for your team and the company - from customer journeys to content first experiences and tailor-made personalization strategies—and collaborate with our product dream team to shape a roadmap that puts customers first. Your reach will focus on the digital experience, but extend into other areas of the business that bridge into the physical space, including the chef side of the marketplace.

Who We Need

We're not just hiring a Group PM; we're seeking a trailblazer, an influencer, a collaborator and master communicator. CookUnity craves your brilliance, your innovation, your ability to spark change. If you're ready to leave your mark on the world of food tech, if you're eager to shape the shopper experience of tomorrow, then come, join us. Let's revolutionize the way the world eats—one pixel at a time.

Responsibilities

• Lead, Mentor, and Develop: Inspire and guide a team of user-facing Product Managers, fostering their professional growth through continuous coaching, feedback, and development opportunities, while ensuring alignment with CookUnity’s strategic goals.
• Craft an end-to-end vision for a customer-first, digital shopper experience that aligns the work of multiple teams and earns enthusiastic buy-in from leadership and cross-functional partners.
• Lead the development and execution of a product roadmap that drives a lift in user Lifetime Revenue while improving NPS.
• Lead with outstanding collaboration and empathy and be peer-reviewed with highest marks by your cross-functional partners on design, engineering, operations and data science.
• Leverage both data analytics and qualitative insights (user research, market & industry trends) to develop strong customer sense and define features that improve the user experience and drive impact.
• Obsess over product metrics to iterate and optimize the user experience, leveraging data and experimentation tools. E.g. Tableau, MixPanel, Growthbook, Sitespect
• Provide timely and effective communications that keep teams informed and bring stakeholders along. Help our org continue to refine standardized communications.
• Help refine and define best practices that improve the work quality and efficiency of the broader product development organization (e.g. product briefs, agile approaches, experimentation, operating processes)

Requirements

• 7-10 years of experience in product management, with 3-5 years building consumer facing products and leading product teams.
• Passion for food, technology, and creating memorable user experiences.
• You have experience working in an ambiguous, fast-paced environment; leading strategic roadmap prioritization processes with senior leadership.
• You have excellent communication skills, especially when it comes to articulating business logic to technical partners and inspiring a distributed team.
• You have technical proficiency with Product Management tools such as writing product briefs, user stories, performing analytics, building wireframes & prototypes, and QA testing.
• You have a strong data-driven and analytical mindset, which you use to set hypotheses, narrow in on opportunities, and drive impact on KPIs
• Understanding of ML and AI techniques and ability to support the team in infusing them in the right moments and instances throughout the shopper journey.
• You are a DO-er. You get things done with others and across teams with a problem-solving mindset and avoid unnecessary conflict.
• Ability to anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs versus technical constraints.
• Assimilate a large number of inputs from stakeholders, develop cohesive designs and functional specs.

Benefits

🩺  Health Insurance coverage

⛱ PTO policy and paid sick days

📈 We grow, you grow: Stock Options Plan granted on Day 1.

🌟 Eligible for a bi-annual performance bonus.

🌅 401k Plan.

🐣 Family leave: ****12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🧘🏽‍♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!