Group Product Manager, Knowledge Base

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

What’s the role?
We are looking for Group Product Manager to lead the Knowledge Base Team to focus on using taxonomy, ontology, and machine learning to describe Etsy’s inventory and buyers. As the Group Product Manager  you will be responsible for leading the strategy for our Knowledge Base teams to provide highly accurate structured data about our business entities (listings, buyers, queries, shops, collections) to internal teams in order to help power engaging, personalized shopping experiences.. You’ll work closely with engineers, designers, data scientists, taxonomists and ontologists to define and realize the product roadmap. Do you find joy in solving extremely complex problems, such as how to define the entities within a completely unique and handmade marketplace? If so, this could be the perfect match? 

This is a full-time position reporting to the Director of Product and the base salary range will be 194,000 - 252,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. You will have the option to work office-based, flex or remotely. Candidates living within commutable distance from the Etsy Brooklyn / Mexico City / Dublin Office / Guadalajara/ San Francisco Hub may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

• As a two sided marketplace, understanding the quality of our structured data can be difficult. We are working to build inferences that fill the gap between what our sellers tell us about our inventory and what data we need to unlock personalized high impact customer experiences. 
• The Knowledge Base team is passionate about and dedicated to building an in-depth understanding of the unique world of Etsy. Our goal is to build, collect, and model product metadata to make sense of millions of unique items and users, enabling Etsy’s teams to craft relevant experiences. We are responsible for the end-to-end process of describing, collecting, enhancing and serving product and user structured data to our internal partner teams.
• Data structure to capture and collect information at scale from our sellers
• ML capabilities to infer new labels and relationships and increase coverage and quality of our data 
• Storing and serving that data in a performant and accessible way

What does the day-to-day look like?

• Own the product strategy for Knowledge base, working with a cross-functional team of engineers, machine learning data scientists, designers, ontologist/taxonomists and analysts.
• Build and maintain a roadmap of high-impact, customer-centric projects, all aimed at improving the quality and coverage of our data and meeting our partner’s needs. 
• Communicate plans and progress to executives and senior management.
• Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies).
• Build relationships and work with partners within the Product and Marketing teams and across other teams at Etsy.
• Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 4+ years of product management / product ownership experience, with an emphasis on growth.
• 2+ years of experience managing product managers or other team members.
• Strong technical abilities, with data science or machine learning experience.
• Exceptional written and oral communication skills.
• Exceptional organizational and analytical abilities.
• Strong user experience sensibilities and familiarity with platform UI best practices.
• Strong use of analytics, user research, and business cases to drive decisions and improve products.
• Proven ability to operate under tight deadlines while maintaining multiple projects.
• Experience working in a two-sided marketplace and/or ecommerce is a plus.

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.